Surgical Counselor

THOMAS EYE GROUP PC • Woodstock, GA

8d • Onsite

About The Position

Responsible for interacting with patients in a professional manner by gathering pertinent information relating to the patient’s inquires and questions regarding to surgery. Will serve as a customer service advocate with the desire to achieve corporate objectives as stated in the company’s mission statement. Position requires individual to interact internally with other staff members, doctors and the general public in problem solving and responding to inquiries and questions related to hospital scheduling.

Requirements

• High School Diploma, degree preferred
• 3-5 years in healthcare with a customer service focus
• Proficient in Microsoft Word, Excel, Explorer and the Internet
• Typing speed of 45 wpm
• Knowledge of surgical terminology
• Effective Communicator in providing Customer Service working with patients and physicians
• Proficient Grammar (oral and written)
• Possess a financial and analytical aptitude
• Detailed Oriented and Organized
• Problem Solver and ability to work independently with minimal supervision
• Positive mind-set and mannerisms (ability to inspire others)
• Maintain confidentiality of patients records and physicians information
• Effective in managing multiple tasks simultaneously

Nice To Haves

• Degree preferred

Responsibilities

• Interact with patients in a professional manner by gathering pertinent information relating to the patient’s inquiries and questions regarding surgery.
• Serve as a customer service advocate with the desire to achieve corporate objectives as stated in the company’s mission statement.
• Interact internally with other staff members, doctors and the general public in problem solving and responding to inquiries and questions related to hospital scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree