Surgical Counselor (Bellevue)
About The Position
Be part of the change. Join SharpeVision and work with a national leader in refractive surgery bringing clear, unencumbered sight to people from around the world. We are modern, transformative vision-correction boutiques located in Bellevue/Renton, WA, Chicago, and Austin/Lakeway, Texas. Our goal is to help our patients realize their full human potential. We believe in people and the magic that happens when they focus on a common goal. We believe in the power of technology to transform lives, and we believe we are here to be part of it. The day is coming when no adult will need to put plastic in their eyes or on their face to see clearly. At SharpeVision, we are bringing that day closer, one patient at a time.
Requirements
- High school diploma or GED required.
- Fluency of the English language.
- Excellent oral and written comprehension and expression.
- Speech clarity and recognition.
- Active learning and listening.
- Ability to respond to common inquiries and provide information to patients and colleagues.
- Good interpersonal skills.
- Ability to use mathematical methods or formulas for related medical and scientific measurements and calculations.
- Ability to calculate percentages.
- Ability to compile, tabulate, or verify information or data.
- Ability to collect data and establish facts.
- Ability to interpret technical instructions in mathematical or diagram form.
- Ability to use logic.
- Ability to identify information by categorizing and recognizing differences or similarities.
- Microsoft Office Suite, Email, Calendar and Scheduling Software, Medical Software, Internet, Data Entry
Nice To Haves
- Associate’s or Bachelor’s Degree preferred.
- At least one year of experience as an ophthalmic, optometric, or medical technician preferred.
- Prior experience counseling and educating on premium lens offerings is highly desirable.
Responsibilities
- Counsel patients on treatment options based on provider recommendations and provide the ongoing support patients need during the entire process.
- Discuss advanced technology options such as premium IOL offerings clearly and concisely.
- Present insurance information to patients for an understanding of what is covered and not covered for surgery. Explain the out of pocket collections due prior to surgery for patients to be informed and prepared.
- Act as a liaison between patients and providers pre and post-operatively.
- Navigate the surgical process and collect the necessary exam records, consent forms, medical documentation, and ASC mandated forms.
- Collect and coordinate all payments with surgical patients prior to a procedure.
- Track and follow up with patients who have not scheduled in coordination with the referral coordinator.
- Track all future candidates and follow up accordingly.
- Communicate telephonically with patients regarding scheduling.
- Coordinate lens selection and ordering.
- Distribute review texts to patients.
- Assist with front office overflow.
- Execute core processes.
Benefits
- Competitive Pay
- Free LASIK
- Medical/Dental/Vision Insurance- Employer covers 80% of employee premium.
- Options for critical illness, accidental, and hospitalization coverage.
- 14 Days Accrued Paid Time Off (Accrual Increases after 1 Year)
- 9 Paid Holidays including a Birthday Holiday
- 401(k) Plan with 6% Match
- Group Life Insurance
- Long & Short Term Disability Insurance
- Employer Paid Figs Scrubs
- Continuing Education Allowance Benefits
- Employee Recognition Program- Earn vision points to apply towards Amazon purchases and gift cards.
- A Beautiful Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
