Surgical Coordinator/Counselor

Tyson Eye•Fort Myers, FL

11d•Hybrid

About The Position

Tyson Eye is seeking an individual to join their surgical team as a Full Time Surgical Counselor. This role assists the patient with all aspects of pre-operative preparations to ensure a smooth surgical experience. The position may be based out of the Cape Coral Office with regular travel to other locations in North Fort Myers, East Fort Myers, South Fort Myers, and Naples. The role involves acting as a liaison between insurance, surgeons, co-managing doctors, and primary care physicians for pre-operative preparations, overseeing surgical case scheduling, maintaining confidentiality, obtaining patient demographic and insurance information, counseling patients on estimated costs, educating patients on lenses, checking patients in on the day of surgery, understanding surgical billing, and performing clerical tasks. The ability to drive and travel to all practice locations is required.

Requirements

Excellent verbal, written communication and telephone skills
Must be organized, reliable, dependable and with excellent attention to detail
Must have the utmost concern for deadlines with excellent follow-up skills
Exceptional producer, efficient and effective with a desire to generate maximum output
Excellent keyboarding and computer skills are required.
Must hold valid driver’s license and car insurance to be qualified to drive the company vehicles and permitted to travel on company time

Nice To Haves

Bilingual preferred
College degree, in the process of achieving a degree, or equivalent work experience.
Ophthalmology or Optical experience preferred.
Experience in a medical environment and knowledge of medical office and surgical scheduling requirements.
Knowledge of internal control practices and procedures including processing of insurance benefits

Responsibilities

Act as an effective liaison between the patient’s insurance, surgeons, co-managing doctor, and primary care physician in all aspects of pre-operative preparations.
Oversee all aspects of scheduling of surgical cases.
Maintain patient and facility confidentiality.
Obtain patient information such as demographic information and insurance coverage.
Counsel the patient with estimated cost of surgical procedure.
Educate the patient regarding lenses as applicable per surgeon’s suggestions.
Check patient in the day of surgery.
Comprehend and implement all aspects of surgical billing.
Perform clerical tasks.
Drive/travel to all practice locations.