Surgical Coordinator

Mercy Medical Center • Baltimore, MD

6d • Onsite

About The Position

Join Our Team at Mercy Medical Center – Now Hiring a Surgical Coordinator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Requirements

• Must possess working knowledge of physician practice operations and understanding of basic scheduling system management.
• Must possess willingness to go above and beyond with every patient.
• Must possess ability to handle details and be well organized.
• One year Surgical Coordinating Experience
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following: Microsoft Word, Power Point, Excel, Microsoft Outlook, Meditech (if applicable to position), Epic (if applicable to position), Performance Manager/NetLearning
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• Typing
• Scheduling
• Customer Service
• Knowledge of basic medical terminology
• Interpersonal skills to deal effectively with clients, visitors, employees, and hospital personnel in exchanging and relaying information and in providing client care.
• Ability to work in a demanding and challenging environment
• Supports the team effort through a willingness to work beyond normal working hours.
• Able to work independently with frequent interruptions.
• Follows written and oral instructions.
• Knowledge of duties and use of office equipment.
• Must have excellent telephone demeanor.
• Must possess excellent hygiene and grooming habits
• Ability to prioritize work load for the most efficient performance.
• Must be able to accurately type how 35 per minute
• Capable to cope with interruptions and be flexible

Responsibilities

• Scheduling surgery
• Pre-authorization for surgical and office procedures
• Payment posting
• Charge entry and entry of patient demographics
• Provides quotes for cosmetic procedures
• Tracks pre-admission testing results insuring they have been received in a timely manner according to office protocol
• Manage doctors’ surgery schedule to include coordinating surgeries with other doctors’ offices
• Answering phones and triaging patient phone calls for severity/importance
• Possess and understand HMO's, Managed Care and Third Party regulations as they apply to a specialty practice
• Verification of benefits pertaining to upcoming surgeries
• Obtains pre-certifications and addresses all billing inquiries
• All other duties as assigned

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed