Surgical Coordinator
About The Position
The Virginia Eye Institute is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area, including eight locations and an ambulatory surgery center. We are searching for a Surgical Coordinator in our Puddledock clinic. We are seeking a reliable candidate with outstanding patient service skills. The ideal candidate will be a team player, self-starter, friendly, motivated, organized, and have a sense of urgency. A caring demeanor and the ability to build and maintain patient rapport is critical. The candidate must be highly organized, productive, eager to learn, and motivated to succeed.
Requirements
- Minimum education: HS diploma or equivalent; prefer Associates degree or some college education in business or medical related field.
- Previous experience working in Ophthalmology or a medical practice (1-3 years in healthcare scheduling)
- Knowledge of insurance company procedures
- Strong interpersonal communication skills, including the ability to establish and maintain effective relationships with patients, physicians, management, and co-workers
- Ability to work independently and in a team sitting while coordinating multiple assignments
- Ability maintain a high degree of confidentiality
- Demonstrates attention to detail
Nice To Haves
- Associates degree or some college education in business or medical related field.
Responsibilities
- Schedules appropriate procedures / surgeries per provider’s orders.
- Schedules office based and surgical procedures consistent with the patient’s diagnosis and procedure request.
- Assists with continuity of care by managing relationships with providers, transitions, and referrals.
- Schedules office and Ambulatory Surgical Center (hospital based) medical procedures, for patients with appropriate provider in the appropriate time/location slot, utilizing appropriate scheduling code.
- Schedules diagnostic and imaging tests to be completed at VEI.
- Schedules office and hospital based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.
- Coordinates with appropriate staff to ensure all necessary equipment will be on site for office and hospital based procedures.
- Enters notes/special instructions needed for scheduling in the electronic medical record.
- Effectively utilizes clinic knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
- Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
- Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
- Ensures patients have proper medical clearance and pre-surgical testing as needed.
- Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
- Ensures completion of assessment for advance directive, including DNR when applicable.
- Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
Benefits
- competitive salary & benefits
- continuing education and advancement programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
