Surgical Coordinator - Full time

Sturdy Memorial Hospital•Attleboro, MA

2d•Onsite

About The Position

The Surgical Coordinator serves as a critical liaison between patients, surgeons, clinical staff, and hospital departments to ensure the timely, accurate, and efficient coordination of surgical services. This position manages all aspects of the surgical scheduling and preoperative process, including scheduling procedures, obtaining authorizations and referrals, coordinating required testing and medical clearances, and facilitating communication among all parties involved in the patient's surgical journey. The Surgical Coordinator plays a key role in promoting a positive patient experience, optimizing surgical scheduling efficiency, supporting physician productivity, and ensuring compliance with organizational, payer, and regulatory requirements.

Requirements

Minimum of 3-5 years of experience in a medical office, surgical practice, specialty clinic, ambulatory care setting, or other healthcare environment.
Strong verbal and written communication skills, with the ability to communicate professionally and effectively with patients, providers, staff, and external partners.
Knowledge of insurance verification, referrals, prior authorizations, and healthcare scheduling processes.
Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy, organization, and attention to detail.
Ability to work collaboratively with surgeons, hospital surgical schedulers, primary care providers, and multidisciplinary healthcare teams.
Strong customer service and interpersonal skills, with the ability to build positive working relationships and provide a high level of patient support.
Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information in a professional manner.
Proficiency in coordinating complex processes, problem-solving scheduling barriers, and ensuring timely completion of required tasks.
Ability to work independently while effectively managing competing priorities in a fast-paced healthcare environment.
High school graduate or equivalent required.

Nice To Haves

Associate degree in Healthcare Administration, Business Administration, or a related field preferred.
Previous experience in surgical scheduling, procedural scheduling, or a surgical specialty practice preferred.
Knowledge of medical terminology, surgical procedures, and physician practice operations.
Experience working with electronic medical records (EMR/EHR), practice management systems, and scheduling software.
Proficiency in insurance verification, referrals, prior authorizations, and payer requirements.
Strong critical thinking and problem-solving skills, with the ability to proactively identify and resolve barriers to timely patient care.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

Responsibilities

Coordinate and schedule surgical procedures in accordance with physician, patient, Operating Room, and organizational requirements.
Communicate key preoperative, operative, and postoperative information to patients, including expectations and required preparation.
Collaborate with the Operating Room and other procedural areas to align surgical schedules.
Manage and optimize physician block time utilization in collaboration with the Operating Room.
Verify insurance coverage and benefits for scheduled surgical services.
Facilitate required insurance prior authorizations and referrals.
Assist physicians with administrative processes related to insurance appeals, peer-to-peer reviews, and other authorization procedures as needed.
Apply established surgical scheduling protocols, policies, and requirements.
Obtain necessary medical records, imaging, test results, and other clinical documentation required for surgical planning and anesthesia.
Determine required preoperative testing, appointments, and clearances based on established protocols.
Assist patients with arranging medical clearance and medical optimization appointments.
Arrange required preoperative imaging, laboratory testing, and other diagnostic services as required.
Monitor completion of preoperative requirements and follow up on outstanding items.
Identify scheduling or clinical barriers that could delay or prevent a patient from proceeding with surgery and escalate appropriately.
Facilitate communication among patients, physicians, clinical staff, Operating Room staff, anesthesia, and other departments involved in the surgical process.
Maintain accurate and complete surgical scheduling and patient information in the electronic medical record and scheduling systems.
Process changes, cancellations, and rescheduling of surgical procedures.
Schedule postoperative appointments and ensure appropriate follow-up is arranged.
Track surgical cases throughout the scheduling and preoperative process to support timely and efficient progression to surgery.