Surgical Coordinator, BMC Health (Surgical Specialties)

BMC Software•Brockton, MA

2d•$21 - $29•Onsite

About The Position

The Surgical Coordinator will coordinate and schedule all required outpatient and applicable inpatient procedures, appointments, and exams for the department, ensuring seamless communication between patients, surgeons, and medical staff. The scheduler ensures accurate and efficient planning to optimize surgical calendars while maintaining compliance with policies. The scheduler prioritizes patient access, patient satisfaction, and department operations throughout all aspects of work and ensures appropriate copying and distribution of required documentation, including orders, request forms, and insurance documentation. Other responsibilities include maintaining records and files, preparing reports as needed, fielding faxes and phone calls from provider offices, inpatient floors/units, reading rooms, community health centers, and patients, and completing all necessary scheduling requests, inclusive of add-on exams and obtaining and documenting pre-authorizations for all medical exams and procedures that require it.

Requirements

High School Diploma or GED
Ability to read and write in English.

Nice To Haves

Experience with surgical scheduling.
Knowledge of insurance and billing processes.
Knowledge of EHR (Meditech/Athena/Epic).
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills necessary to obtain and exchange factual information, and maintain positive working relationships.
Ability to pay close attention to details.

Responsibilities

Coordinates and schedules surgical procedures, pre-operative, and follow-up appointments.
Secures all pertinent patient testing information.
Produces and maintains weekly surgical log.
Verifies patient insurance.
Identifies scheduling barriers and implements solutions to improve scheduling.
Interacts with patients, physicians, and other staff both within the clinic and at outside facilities providing accurate, timely, and responsive information.
Assist with front desk office coverage as needed.
Sorts and distributes incoming and outgoing mail as applicable.
Responsible for ensuring procedure preps are mailed to patients.
Efficiently works assigned scheduling work queue to meet established productivity, service, and volume goals.
Plans the daily schedule of the assigned modality ahead of time, in accordance with department scheduling policy and procedures.
Follows managerial direction to maximize utilization of the assigned modality to prevent scheduling conflicts and meet the needs of the in-patients, out-patients, and referring clinician and hospital floors/units.
Obtains and enters out-patient demographic information and procedure data, including patient diagnosis and reason for test as well as the appropriate exam, into the Radiology Information System and Hospital Medical Record.
Disseminates patient information and department request forms to appropriate departments and patient care areas.
Reviews the Department Request forms for the upcoming days to ensure every scheduled appointment has the appropriate request, complete with clinical information, patient demographics and clinician signatures to ensure data accuracy.
Provides the necessary paperwork to the designated radiologist, two or more days in advance of the appointment, for protocol preparation.
Assists department with emergency re-scheduling due to equipment down or other events.
Assists with incoming calls, add on-cases, and answers questions as appropriate.
Maintains records/files, prepares reports.