Surgical Coordinator, Orthopedics (Falmouth)

Cape Cod Healthcare•Falmouth, MA

7d•Onsite

About The Position

This role is responsible for scheduling surgical appointments for the practice, obtaining necessary medical reports, and securing surgical authorizations. The Surgical Coordinator will also communicate with referring providers, manage patient check-in/check-out, and handle phone calls professionally. The position requires adaptability to changing demands, maintaining positive relationships, and ensuring patient confidentiality in accordance with HIPAA regulations. The role may also involve floating to the front desk or other MACC practices for coverage as needed, and performing other assigned duties.

Requirements

Ability to read, write and communicate in English
High school graduate or equivalent
Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor’s Degree
Demonstrated excellence in providing customer service
Strong communication and interpersonal skills
At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred

Nice To Haves

Medical Terminology knowledge preferred
Typing skills at 30 WPM preferred

Responsibilities

Schedule surgical appointments for the practice
Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
Communicate with referring providers regarding scheduling and completion of surgeries
Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
Maintains confidentiality regarding patient information in accordance to HIPAA regulations
Float to front desk for coverage when needed
Ability to float to other MACC practices when required
Perform other work-related duties and activities as assigned or requested