Surgical Concierge - Per-Diem

Sight Partners, LLC•Renton, WA

13d•$22 - $25•Onsite

About The Position

Northwest Eyes is a progressive ophthalmic medical and surgical practice seeking a Per Diem Surgical Concierge for their Renton location. The company is nationally recognized for its extensive clinical experience in various eye surgical services, advanced technology, and proven results. They are committed to diversity, equity, and inclusion, fostering an environment where colleagues are respected and valued. This role focuses on counseling patients about advanced vision correction options, scheduling surgeries, and explaining financial aspects, aiming to create a first-class experience for surgical candidates by promoting premium vision correction services.

Requirements

Excellent Salesmanship and Closing Skills: Proven ability to effectively sell premium services and close deals with patients.
Customer Service Excellence: Outstanding customer service skills, ensuring a positive patient experience.
Proficient with Microsoft Office products, G-Suite, and Windows environment.
Team Player: Flexibility and willingness to assist in all areas, effectively working in a team environment.
Demonstrates superior communication skills, both verbal and written, to convey ideas and information clearly.
Competency using EPM / EHR.
EHR Experience: Familiarity with Electronic Health Records (EHR) systems.

Nice To Haves

Sales experience is a plus.

Responsibilities

Greet, introduce, and provide informational packets to all patients interested in surgery before they leave the clinic.
Serve as the primary point of contact for patients, ensuring clear communication with the surgeon and staff.
Deliver comprehensive vision correction counsel and promote premium services.
Promote, educate, and close sales on Vision Correction with eligible patients.
Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or Care Credit.
Explain payment protocol (when payment is due and forms of payment accepted).
Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon.
Responsible for verification of surgical authorizations before surgery in conjunction with the insurance coordinating team.
Set appointments for pre-surgery testing and post-op appointments.
Other duties as assigned.