Surgical Case Dispatcher

Stryker • Houston, TX

9d • Onsite

About The Position

This role plans, routes, and coordinates the delivery and pickup of all scheduled surgical cases to ensure on-time, accurate fulfillment. The Surgical Case Dispatcher optimizes driver utilization while meeting transportation budgets and supporting cost-reduction initiatives. This position monitors and achieves established operational metrics, including turns and service levels. The role also coordinates expired replacement pickups and drop-offs, ensuring timely return of inventory to the correct location. The Surgical Case Dispatcher partners closely with Surgical Case Coordinators to plan efficient routes, reducing mileage, overtime, and overall costs. Additionally, they communicate effectively with Sales partners to build strong working relationships and ensure seamless case execution. The role involves developing and executing strategies to maximize driver capacity, accounting for peak times, demand fluctuations, and operational priorities, while collaborating with Inbound and Outbound teams as needed. Finally, the Surgical Case Dispatcher maintains accurate delivery instructions and drop-off locations, and prepares vehicle maintenance reports to ensure timely and scheduled vehicle upkeep.

Requirements

• 5+ years of relevant/professional experience
• High School Diploma or GED equivalent
• Valid Driver’s license with no restrictions
• Ability to work flexible hours, as needed to support the business needs, including weekend(s) and evening(s) as needed
• Must have the ability to lift, push, pull and carry up to 50 lbs.

Nice To Haves

• Work experience in a related field such as Transportation or Supply Chain Management preferred.
• Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment.

Responsibilities

• Plan, route, and coordinate the delivery and pickup of all scheduled surgical cases to ensure on‑time, accurate fulfillment.
• Optimize driver utilization while meeting transportation budgets and supporting cost‑reduction initiatives.
• Monitor and achieve established operational metrics, including turns and service levels.
• Coordinate expired replacement pickups and drop‑offs, ensuring timely return of inventory to the correct location.
• Partner closely with Surgical Case Coordinators to plan efficient routes, reducing mileage, overtime, and overall costs.
• Communicate effectively with Sales partners to build strong working relationships and ensure seamless case execution.
• Develop and execute strategies to maximize driver capacity, accounting for peak times, demand fluctuations, and operational priorities, while collaborating with Inbound and Outbound teams as needed.
• Maintain accurate delivery instructions and drop‑off locations, and prepare vehicle maintenance reports to ensure timely and scheduled vehicle upkeep.

Benefits

• Innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED