Surgery/Special Unit Coordinator

Cleveland Clinic•Grosse Pointe, MI

1d•Hybrid

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. A caregiver in this position works 8:30am to 5:00pm with no weekends or holidays. There is a work from home opportunity after 6 months, totaling 2 potential work from home days per week.

Requirements

High School Diploma/GED
2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling OR 3 years of customer service concierge experience
Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
Knowledge of Microsoft Word and Excel applications
Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding

Responsibilities

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensure accurate collection.
Identify patients in need of financial counseling to ensure appropriate payment of services.
Triage appointments, based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by provider and schedules according to protocol.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with patients and their families to provide detailed instructions, directions, and resources available.