Special Unit Surgery Coordinator - General Surgery

Cleveland Clinic•Akron, OH

23h•Onsite

About The Position

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family. As a Special Unit Surgery Coordinator, you will be responsible for all activities related to the successful completion of scheduled and unscheduled surgeries and procedures, as well as patient admissions and appointments. This position supports surgery scheduling for General Surgery and Breast, and also serves as administrative support for the Oncology Vice Chair. You will work in conjunction with physicians and other caregivers to prioritize admissions and appointments and maximize allocated space based on medical needs. This role is essential to maintaining the organization of the general surgery department, allowing caregivers to continue providing the exceptional care patients expect.

Requirements

High School Diploma/GED
Two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
Proficiency in Personal Computers (PC) and general knowledge of PC-based systems and software
Knowledge of Microsoft Word and Excel applications

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding

Responsibilities

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensure accurate collection.
Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
Identify patients in need of financial counseling to ensure appropriate payment of services and services out of insurance plan or requiring referrals.
Triage appointments, based on diagnosis, patient preferences and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by provider and schedules according to protocol.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Enter all updates, corrections and changes to scheduled procedures/surgeries.
Maintain provider schedules for designated units and coordinate multiple physician schedules.
Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with patients and their families to provide detailed instructions, directions and resources available.