Surgery/Special Unit Coordinator – Cardiovascular Medicine

Cleveland Clinic

21h•Onsite

About The Position

Join Cleveland Clinic’s Heart, Vascular & Thoracic Institute, recognized as one of the top hospitals in the country for cardiac care, and become a part of one of the most respected healthcare organizations in the world. The Institute cares for patients with a variety of heart, vascular and thoracic diseases, providing the highest level of patient care, innovative treatments, and a welcoming environment. Cleveland Clinic's Miller Family Heart, Vascular & Thoracic Institute is a leader in the heart field, with a long history of innovations in patient care, research, and education. The Tomsich Family Department of Cardiovascular Medicine offers the latest medications and interventional heart disease procedures, aiming for better heart care outcomes. This position involves working from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM. Cleveland Clinic Health System is a nonprofit multispecialty academic medical center, founded in 1921, integrating clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it has pioneered medical breakthroughs and is consistently named one of the nation’s best hospitals. With 70,800 employees worldwide, representing 140 medical specialties, Cleveland Clinic is a 6,500-bed health system including a main campus, 19 hospitals, over 220 outpatient facilities, and international locations.

Requirements

High School Diploma or GED
Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
Proficient in personal computers (PC) and general knowledge of PC-based systems and software

Nice To Haves

Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
In-depth knowledge of medical terminology and/or CPT/ICD coding
Knowledge of Microsoft Word and Excel applications

Responsibilities

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensures accurate collection.
Identify patients in need of financial counseling to ensure appropriate payment of services.
Triage appointments, based on diagnosis, patient preferences and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by provider and schedules according to protocol.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Serve as liaison with admitting office regarding hospital reservations.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with patients and their families to provide detailed instructions, directions and resources available.