Surgery Scheduling Supervisor

St. Charles Health System•Bend, OR

21h•Onsite

About The Position

The Surgery Scheduling Supervisor provides direct supervision and oversight of the surgery scheduling department. This position directly manages Surgery Schedulers. The Orthopedic, Neurosurgery & Physiatry service line provides a full range of musculoskeletal care for the Central Oregon community including trauma, acute care, inpatient and outpatient surgical care, preventative and chronic care in ambulatory settings, and athletic training services at various school and training locations as contracted by local school districts. The Orthopedic, Neurosurgery & Physiatry service line is led by a physician and administrative dyad team providing oversight and input into the required services, standards of care, clinical quality, team composition and staff needs. In addition, the Orthopedics, Neurosurgery & Physiatry service line also works closely with the Acute Care and Emergency General Surgery teams to ensure a collaborative approach to the treatment of patients. Services may change over time as the needs of the business and community change.

Requirements

High School Diploma or GED.
Ability to travel to business functions/trainings/meetings and all SCHS worksites.
2+ years of scheduling or related healthcare administrative experience.
Strong basic computer skills (such as Word, Excel, email, internet search, etc) and ability to quickly learn new applications
Strong verbal and written communication skills.
Excellent problem solving skills and analytical thinking.
Ability to work well in a team.
Ability to work well independently.
Strong patient-relationship development skills.
Strong organizational skills with emphasis on accurate data entry and filing.
Professional demeanor and recognition of privacy considerations for patients and families.
Cooperative work attitude toward co-workers, management, patients, physicians, and visitors.
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Nice To Haves

Associate’s degree in healthcare, business, or related field.
Prior supervisory/management experience.

Responsibilities

Ensures all team members are adequately trained and have the necessary resources to schedule timely and accurate patient surgeries.
Manages Block Utilization schedules, verifying that all schedules reflect input where indicated to release the most appropriate/accurate time so as to retain The Centers O.R. blocks at SCMC.
Collaborates with other departments to support process improvement, implement change and lead the department to best practice standards.
Work closely with multiple offsite clinics, hospitals, staff and reps for proper coordination of surgery.
Maintain timely and accurate notes in Epic and outlook regarding all patient communication and scheduling changes.
Maintain Epic tasks and patient messages, processing and returning calls within 24 hours.
Perform all surgery scheduling duties as needed.
Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high performance team that meets organizational and department goals.
Monitors and ensures all direct reports are current with compliance and safety requirements.
Implements and manages all organizational safety directives and goals.
Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.
Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts and tools.
Supports the vision, mission, and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality.
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
May perform additional duties of similar complexity within the organization, as required or assigned.