Surgery Scheduling Administrative Assistant

Klamath Orthopedic Clinic•Klamath Falls, OR

8h•Onsite

About The Position

A Surgery Scheduling Coordinator works closely with the Surgery Schedulers for the medical clinic and surgery center. A key responsibility is ensuring patients have completed all pre-surgery steps, such as medical evaluations and insurance documentation, before scheduling a procedure. This role involves communicating with patients about their upcoming surgery based on scheduler information, and collaborating with surgery schedulers and other departments like customer service and prior authorization. Job duties include tracking and documenting patient medical information, scheduling surgical procedures, confirming insurance, and organizing the schedule for each surgeon. Success in this role requires strong organizational skills and effective communication. The Surgical Scheduler is responsible for coordinating procedures with the hospital, surgery center, and other doctor offices, scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries. This position requires working closely with patients, physicians, and the surgery location to provide accurate, timely, and responsive paperwork.

Requirements

High school diploma or GED required.
Basic Life Support Certification required.
1+ years surgery scheduling or related experience.
Must be able to communicate effectively with physicians, patients, and the public.
Must be capable of establishing good working relationships with both internal and external customers.
2 years Medical Experience Required.
Strong knowledge of clinical / medical practice operations, procedures, terminology, and administrative procedures.
Must be flexible and have the ability to multi-task.
Proficient in computers and relevant software applications and practice management technology.
Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
Possession of strong problem-solving skills and sound judgment.
Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
Ability to be proactive and take initiative.
Exhibit high level of quality through attention to detail and monitoring of work.
Possession of strong organizational skills.
Strong emotional intelligence and positive attitude.
Excellent verbal and written communication, as well as, exceptional interpersonal communication skills.
Dependable.
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Deals with confidential information and/or issues using discretion and judgment.

Nice To Haves

Prior orthopedic experience in a medical office.
Certified Medical Assistant highly preferred.

Responsibilities

Maintains regular attendance.
Scans all surgery orders into the Pre-Authorization designated shared drive.
Manages and maintains the department Cerner task list.
Obtains ALL medical clearances for surgeries scheduled.
Serves as back-up for any vacation/sick coverage for the Surgery Scheduling team.
Acts as the Main Receptionist for General Surgery calls.
Manages voicemail for the general surgery scheduling line and assists with forwarded voicemails.
Ensures efficient telephone communication.
Documents work processes as required.
Creates Surgery Scheduling patient packets for ALL surgeons and the Total Joint program.
Follows all written protocols and procedures of the Clinic.
Demonstrates courtesy and helpfulness toward patients and their families.
Recognizes and responds appropriately to urgent/emergent situations per protocols.
Documents according to established policy.
Establishes and maintains effective working relationships with physicians, staff, and management.
Follows established KOC and SCSC/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment.
Adheres to policies regarding safety, confidentiality, and HIPPA guidelines.
Performs other duties as assigned.