Surgery Scheduler

CommonSpirit Health • Stockton, CA

3d • Onsite

About The Position

As our Surgery Scheduler, you will be a critical orchestrator of complex operational logistics, ensuring seamless alignment of resources, personnel, and services. Every day you will expertly manage intricate scheduling and resource allocation while meticulously entering and maintaining data. You will also produce schedules, and oversee template maintenance. To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients. Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing Mercy Imaging Center this is (your name) how can I help you" Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Requirements

• High school diploma required (or equivalent)
• One (1) year experience in a surgery scheduling and/or minimum two (2) years clinical back office experience required
• Excellent interpersonal, organizational and customer service skills required
• Keyboarding skills and the ability to utilize computer equipment and software are required, as is experience with other types of standard office equipment
• Being a team player, able to multi-task, self-starter, detail oriented and being proactive required

Nice To Haves

• Current California CMA cert preferred
• Familiarity with an electronic practice management system is preferred
• Experience with multi-line phones/ACD phones preferred
• Medical terminology preferred

Responsibilities

• Expertly manage intricate scheduling and resource allocation
• Meticulously enter and maintain data
• Produce schedules
• Oversee template maintenance
• Consistently demonstrate customer service expectations
• Consistently make eye contact and smile
• Demonstrate active listening with positive can do attitude
• Consistently be respectful, concerned, and show empathy
• Use scripted greeting
• Use scripted closing at every interaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED