Surgery Scheduler

DMOS Orthopaedic Centers•West Des Moines, IA

4d•Hybrid

About The Position

As a surgery scheduler at DMOS, you will guide patients through their orthopaedic journey with us by scheduling follow up appointments, assisting with surgery scheduling, and submitting prior authorizations for procedures. In this full-time, clinic hour position you will work alongside a team of patient care navigators and clinical staff members to create an outstanding patient experience. You will be primarily working in our West Des Moines location but flexible to cover our Ankeny location as well as our Des Moines location if needed. To thrive in this role, you are able to recall information quickly and prioritize tasks accordingly. Acting as the patient's guide and reliable helper for scheduling surgery and any necessary follow-up care. Utilizing Office 365 products to organize physician surgery schedule, insurance prior authorizations and communicating with hospital and ambulatory surgery center staff. This is a private practice that expects outstanding experiences for patients throughout their orthopaedic journey. The role involves sitting at a desk for extended periods of time.

Requirements

Ability to communicate calmly with patients and Physicians
Display a high-level of professionalism when interacting with patients and clinical staff members
Ability to handle multiple tasks at one time while staying organized
Practice the art of listening, asking clarifying questions and avoiding interrupting
Prior exposure to patient care coordination
Ensures patients receive timely care, promotes a reliable healthcare environment, and supports the overall efficiency of the team