Surgery Scheduler

Kentucky Eye Institute•Maysville, KY

2d•Hybrid

About The Position

The Surgery Scheduler is responsible for coordinating and scheduling surgical procedures to ensure timely, efficient, and accurate utilization of operating room resources, surgeon availability, and optimal patient care.

Requirements

Strong interpersonal and communication skills
Attention to detail for accurate data entry, strong organizational skills
Basic understanding of healthcare insurance payors and programs
Ability to multitask in a fast-paced environment
Familiarity with healthcare regulations (HIPAA, privacy laws, etc.)
Excellent customer service skills
High School Diploma or equivalent
Experience with EHR software; NexTech/Intellechart Pro experience strongly preferred
Knowledge of contracted insurance plans and procedures
Ability to work in a fast-paced environment
Must have ability to travel to all practice locations as necessary

Nice To Haves

Experience as a Surgical Scheduler or Patient Access Representative preferred
Ophthalmology experience preferred

Responsibilities

Schedules surgical procedures based on surgeon availability, operating room capacity, and facility guidelines.
Accurately enters and updates surgical case information in scheduling systems and electronic health records.
Manages schedule changes related to cancellations, postponements, or urgent add-on cases.
Verifies required documentation prior to scheduling (e.g. surgeon orders, case details, preference cards as applicable).
Verifies patient insurance coverage and ensures all required referrals and documentation are completed prior to scheduling.
Obtain necessary prior authorizations for surgical procedures as needed.
Communicates finalized schedules and updates to the surgeons, nursing staff, anesthesia, and ancillary departments.
Identifies and resolves scheduling conflicts to optimize workflow and efficiency.
Provides patients with basic logistical information such as surgery date, time, and location assigned.
Answers phone and responds to inquiries.
Interacts with all internal and external customers in a caring and respectful manner.
Ensures compliance with HIPAA, confidentiality standards, and organizational policies.
Assists with reports or audits related to operating room utilization and scheduling efficiency, as requested.
Contributes to the team effort by completing additional tasks or projects as directed.
Attends daily huddles and regularly scheduled team meetings.
Attends Ambulatory Surgery Center meetings as requested and approved by management.