Surgery Scheduler Colorectal Surgery

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

The Surgery Scheduler for the Colorectal Surgery Clinic schedules clinic and hospital/operating room procedures and works with patients to support a positive patient experience. The position coordinates with providers to ensure required clearances and other requirements are completed before surgery. It may also provide backup support to general surgery clinics, with no travel required. The role schedules surgical, cardiovascular, or obstetrical procedures using a computerized scheduling system; enters patient charges, orders, and other relevant information; and compiles and reports statistical information to management. The scheduler may serve as an office liaison for department staff, physicians, patients, and families. The position requires maintaining smooth workflow, working with minimal supervision, setting priorities in stressful situations, and protecting confidential information. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is based in the Colorectal Surgery Clinic in Phoenix, Arizona.

Requirements

High school diploma, GED, or equivalent working knowledge.
Two years of medical clerical experience, preferably in hospital central scheduling or physician office scheduling.
Knowledge of medical terminology.
Knowledge of payor contract terms and processes.
Excellent organizational skills and effective human relations and communication skills.
Effective teamwork skills and ability to meet deadlines and productivity standards.
Knowledge of word processing and spreadsheet software and ability to use computerized scheduling systems.
Ability to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

Additional related education and/or experience.

Responsibilities

Schedule elective, urgent, or emergent surgical, cardiovascular, or obstetrical procedures using a computerized scheduling system.
Verify physician privilege status before scheduling and coordinate with the medical staff office to maintain current privilege information.
Acquire authorization numbers, History and Physicals, and current laboratory results; obtain prior medical records when needed.
Type and print physician orders, schedule and maintain physician block time, and manage block time releases.
Enter physician orders for laboratory, blood bank, medical imaging, and cardiology services, as well as diagnostic results, patient registration information, and patient charges.
Compile data and prepare statistical reports for management.
Conduct charge management audits, reconcile charge packet information, and identify and correct missed or incorrect charges when appropriate.
Answer phones, relay messages, greet and direct patients and visitors, and respond to questions about policies and procedures.
Liaise among nursing units, physicians, staff, patients, and families to relay patient information; screen requests for patient information and refer them to appropriate staff.
Record and type staff meeting minutes when required and prepare and distribute the monthly staff call roster.
Enter facility work and supply orders, request business machine repairs or maintenance, and arrange instrument and equipment pickup and delivery with required paperwork.
Maintain smooth workflow, set priorities, meet deadlines and productivity standards, and maintain confidential information.