Surgery Scheduler - Endocrine Surgery

UPMC•Pittsburgh, PA

23h

About The Position

UPMC University of Pittsburgh Physicians is hiring a full-time Surgery Scheduler to join its Endocrine Surgery team in Pittsburgh. The role coordinates and schedules patients for surgical procedures, enters surgical reservations, answers phones, obtains authorizations, manages calendars, and performs scanning, copying, and faxing. The team describes its work environment as positive and supportive, with an emphasis on teamwork and shared success. The schedule is Monday through Friday during daylight hours, with no evenings, weekends, or holidays.

Requirements

High school diploma or equivalent.
Completion of a medical assisting program or 2–4 years of experience in a medical field.
General knowledge of computer software and practice management databases.
Strong organizational, time-management, and interpersonal skills.
Tact and diplomacy when dealing with physicians, patients, families, and other employees.
Ability to deal compassionately and professionally with patients.
Ability to work independently and exercise sound decision-making.
Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers' compensation carriers, regarding scheduling and approval of surgical procedures.
Ability to prioritize work demands.
Ability to consistently maintain confidentiality regarding job assignments and related information.
Act 34 clearance.

Nice To Haves

Previous surgery scheduling experience.
Proficiency in medical terminology.
Knowledge of EPIC practice management programs.

Responsibilities

Work directly with the department to troubleshoot procedural and operational issues.
Coordinate and monitor patient follow-up using the Refract Tracker and EPIC.
Prepare and forward admission reservations and requisitions, including patient demographics and insurance information, to hospitals.
Coordinate cases and communicate with hospital personnel to obtain approval for hospital admissions.
Discuss and coordinate financial arrangements before surgery, including collecting prepayments.
Ensure informed consents are signed.
Provide patients with preoperative and postoperative instructions according to service-specific guidelines.
Coordinate patient education seminars and schedule physicians accordingly.
Collect data for research studies.
Schedule prescreening exams, diagnostic testing, postoperative appointments, and surgical cases for all patients.
Ensure billing and insurance information is current and accurate.
Complete special projects as assigned.
Act as a liaison between patients and referring physicians.
Obtain precertification and/or referrals before procedures.
Coordinate and track internal and external marketing efforts.
Attend and schedule department meetings.
Answer and respond to incoming telephone inquiries about surgery and provide educational materials verbally and in print.
Enter surgical reservations and perform calendaring, scanning, copying, and faxing.
Acquire authorizations.