Surgery Scheduler

Emergeortho, P.A•Asheville, NC

11d•Onsite

About The Position

EmergeOrtho is seeking a dedicated Surgery Scheduler to join their team at their Arden & McDowell office locations. The Surgery Scheduler is responsible for scheduling and posting patient surgeries, coordinating pre-operative and post-operative appointments efficiently, and collecting accurate patient information to facilitate surgery scheduling based on patient need priority. This role also involves verifying patient insurance and eligibility status prior to the scheduled surgery date.

Requirements

High school diploma or equivalent
Minimum two years of patient service experience in a healthcare setting
Basic knowledge of medical terminology and anatomy
Knowledge of lab/diagnostic tests and associated paperwork
Working knowledge of managed care basics, and experience working with a managed care and Medicare population
Comfortable using email, interacting with Internet applications and other computer programs- including Microsoft Office
Knowledge of practice management and word processing software
Ability to act with integrity, professionalism, and confidentiality
Excellent communication skills in person, in written correspondence, and over the phone
Excellent documentation skills

Nice To Haves

Clinical certification preferred

Responsibilities

Ensures timely communication with patients regarding the plan of care and scheduling of services
Obtain accurate patient information for procedure documentation
Work in partnership with the patient’s primary care physician or specialist to obtain medication recommendations in compliance with ASRA guidelines
Present patients with detailed instructions, outlined in the clinical protocol related to surgery
Maintain an open line of professional communication with the physician care team regarding patient needs
Ensures documentation in the medical record accurately reflects patient communication and plan of care
Obtain prior authorization for services
Follows all applicable department and practice policies and procedures
Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
Maintains detailed knowledge of practice management and other computer software as it relates to job function
Attends all regular meetings
Performs other duties as required and assigned by the Manager, including schedule changes and travel to office locations as assigned