Surgery Scheduler - General Surgery - Marietta

Wellstar Health System

1d•Onsite

About The Position

The Scheduler functions under the direction of the Practice/Office Manager and Director of Practice Operations. Responsible for performing a wide variety of clerical procedures that requires independent judgment and initiative. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. Assist physician's and office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible with work hours to meet department needs.

Requirements

High school diploma Required or equivalent.
Minimum 2 years experience working in a surgical office setting or medical scheduling Required
Strong customer service skills, good communication and organizational skills.
Basic insurance carrier and pre-certification knowledge and computer skills.
The individual must be able to communicate and understand verbal and written English language and display a positive attitude.

Nice To Haves

Medical Terminology preferred.

Responsibilities

Scheduling surgeries
Post the surgery to the physicians calendar
Notify any vendors needed for the surgery
Coordinate any co-surgeries with other physicians offices
Obtaining prior authorization for surgeries
Completing all paper work associated with the surgeries
Faxing all paperwork associated with the surgery to the hospital as well as to the insurance company
Manage scheduling templates for the providers in Epic
Keeping the surgery calendar up to date and current
Review the schedule for double bookings and scheduling errors that need to be corrected
Review the records for all new patients requesting a new appointment and discuss these with physician/s to get a time frame that the patient needs
Reviewing the physicians schedule to appropriately schedule patients based on their medical condition
Complete forms and paper work for patients (FMLA, disability, etc.) and follow up with any additional information needed
Other duties as assigned
Assists other areas of Scheduling when needed.
Flexible with hours to meet the department needs.
Meets Service Recovery and Customer Service Guidelines as needed.
Provides appropriate telephone etiquette and scripting
Assists in training new employees and assures proper documentation of training as needed.
Assists other areas of Scheduling when needed.
Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative.
Communicate scheduling issues to patient, facility, and/or office staff.
Works well with Staff and understands appropriate department process.