Surgery Scheduler for Derm and Mohs

Lockhart Matter Dermatology, Mohs & Aesthetic Center PLLC•Plano, TX

40d

About The Position

We are seeking an experienced, patient-centered Surgery Scheduler to coordinate Mohs and dermatologic surgery from referral through post-op follow-up. This role requires a strong knowledge of Mohs workflow and dermatology pathology terminology to confidently answer patient questions, explain next steps, and support a smooth surgical experience.

Requirements

Working knowledge of Mohs surgery workflow, scheduling priorities, and common patient questions.
Strong understanding of dermatology pathology terminology (e.g., BCC, SCC, melanoma, dysplastic nevus, margins, in situ vs invasive) and ability to communicate next steps clearly.
Excellent phone etiquette and customer service; calm, confident communication with anxious patients.
High attention to detail and strong organizational skills in a fast-paced, high-volume environment.
Proficiency with ModMed/EMA EMR and PMS, Klara and other software.
Ability to handle sensitive information and maintain HIPAA compliance.
2+ years experience in a dermatology and/or Mohs practice preferred (scheduling, referrals, or surgery coordination).
Experience with insurance verification and prior authorizations strongly preferred.

Nice To Haves

Bilingual a plus (if applicable).

Responsibilities

Schedule Mohs surgery, excisions, repairs, and related dermatologic procedures based on provider availability, case urgency, and pathology results.
Review and interpret dermatology pathology reports to support scheduling and patient communication (e.g., BCC/SCC subtypes, margins, biopsy site, special instructions) as directed by the provider.
Contact patients to explain the surgical plan, what to expect on the day of surgery, timing, pre-op requirements, and post-op care basics.
Answer patient questions regarding diagnosis and process using appropriate, non-alarming language; escalate clinical concerns to nursing/provider when needed.
Coordinate required documentation: pathology reports, photos, referrals, authorizations, consents, and pre-op instructions.
Obtain and track prior authorizations, referrals, and insurance verification for surgical cases as needed.
Communicate with referring providers and outside facilities to request missing records, pathology, or documentation.
Confirm appointments, provide reminders and instructions (medications, blood thinners per protocol, arrival time, restrictions, driver needs, etc.).
Manage cancellations, reschedules, and waitlists while keeping the surgical schedule optimized.
Document all scheduling and patient communications accurately in the EMR.
Support clinic workflow on surgery days as needed (patient check-in support, coordinating repairs, photos, forms).