Surgery Scheduler

EYE SPECIALISTS OF MID FLORIDA PA•Sebring, FL

17h•Onsite

About The Position

The Surgery Scheduler is responsible for the scheduling of ophthalmic surgeries and procedures at the ambulatory surgery centers and local hospitals. The Surgery Scheduler serves as a liaison between the patient, surgeon, facility and staff. The Surgery Scheduler position requires considerable attention to detail and follow-up with patients, transportation services, insurance carriers and guardians to patients. Ability to communicate with patients, surgeons, co-workers and management is critical. The Surgery Scheduler provides accurate data to the physicians, as well as acts as a patient advocate and educator. This position requires multi-tasking and complete follow through for proper coordination between physician and patient. Please note that this job description is not exhaustive, and additional duties may be as assigned as needed.

Requirements

High school diploma or GED required
Two years of medical support services required, preferably in ophthalmic surgery scheduling
Proficient computer skills
Ability to problem solve
Excellent communication skills, proper grammar and writing capability
Team Player
Self-directed, highly motivated, able to multi-task, work under pressure in a fast-paced environment
Exceptional interpersonal skills
Possess a caring, patient and friendly attitude
Detail oriented
Ability to understand ophthalmic diseases and surgical cases
Ability to understand ophthalmic coding
Ability to understand premium intra-ocular lenses
Understanding of Medicare, Medicaid, third-party and managed care insurance rules and regulations
Completely familiar with consent forms and all surgery scheduling paperwork
Must be able to travel to various satellite locations as needed for work assignments.
A valid Florida driver’s license is required.

Nice To Haves

Bachelor Degree or Associate Degree in a related field highly preferred
Experience with ophthalmic coding and the billing of surgical procedures is highly preferred

Responsibilities

Maintain Surgical Schedule for Physicians
Must be proficient with applicable software
Communicate necessary changes to physicians and managers
Contact appropriate facility for scheduling of surgical procedures
Coordinate all pre-operative/post-operative visits with patient
Consistently schedule surgery days to the mutual satisfaction of the patient, the surgeon and the facility
Coordinates and processes all necessary paperwork
Complete all surgical and procedural consents according to practice and facility protocols
Inform the patient of their expected financial responsibility
Inform the patient of their insurance coverage
File all patient consents in an accurate manner
Communicate effectively to patients all aspects of eye surgery and procedures
Communicate to patients in a manner that instills understanding and confidence regarding the upcoming procedure
Provide the patient with all supportive information related to the procedure and facility
Exhibit professional demeanor with a positive enthusiastic attitude at all times when representing the practice
Establish and maintains rapport with all vendor/customer representatives
Maintain certification, where applicable while continuing to improve skills
Sets goals and objectives for professional growth. Review and revise goals on an ongoing basis
Provide input on how to improve customer service, decrease costs and increase revenues for the practice
Support the practice core values and mission statement to develop, enhance and promote quality customer service through team effort
Exhibit flexibility, sensitivity and respect while maintaining an effective working relationship with all team members
Maintain practice confidentiality, follow HIPAA & OSHA guidelines and the rules and regulations of the practice as documented
Maintain proper standards of productivity as defined by management
Complete any tasks noted in the practice pay for performance program
Perform other duties as assigned