Surgery Scheduler

Banner Health•Sun City, AZ

1d•Onsite

About The Position

Banner Health is recognized for its innovation and trustworthy reputation in healthcare. The Surgery Department at Banner Boswell Medical Center fosters a family environment with strong teamwork and collaboration. As an Surgery Scheduler, you will be responsible for scheduling and confirming patients for surgical cases, utilizing strong decision-making, communication, and problem-solving skills to ensure customer satisfaction. This role requires a high level of accountability and a sense of urgency to meet time-sensitive needs in a dynamic environment with varying complexities and volumes. The position involves adaptability and strong time management skills.

Requirements

High school diploma/GED or equivalent working knowledge.
2 years of medical clerical experience, preferably in a hospital central scheduling or physician office scheduling setting.
Knowledge of medical terminology.
Knowledge of payor contract terms and processes.
Excellent organizational skills.
Effective human relations and communication skills.
Effective teamworking skills.
Ability to meet deadlines and productivity standards.
Knowledge of word processing and spreadsheet software.
Ability to use computerized scheduling systems.
Ability to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

Additional related education and/or experience.

Responsibilities

Scheduling surgical, cardiovascular or obstetrical procedures using a computerized scheduling system.
Entering patient charges, orders, and other pertinent information into the system.
Compiling and reporting statistical information to management.
Acting as an office liaison for department staff, physicians, and patient families.
Coordinating case times for elective, urgent or emergent surgeries, cardiovascular or obstetrical procedures.
Verifying and reviewing physician privilege status prior to scheduling.
Acquiring authorization numbers, History and Physicals, and results of laboratory tests.
Ordering previous medical records when necessary.
Typing and printing physician orders for multiple physicians and departments.
Scheduling and maintaining physician block time and block time releases.
Entering physician’s orders for lab, blood bank, medical imaging, and cardiology.
Entering results of diagnostic tests, patient registration information, and patient charges.
Conducting charge management audits for the assigned area.
Reconciling charge packet information with the audit.
Identifying and correcting missed or incorrect charges.
Acting as a receptionist, answering phones, and relaying messages.
Greeting and directing patients, visitors, physicians, and families.
Answering questions about policies and procedures.
Acting as a liaison among nursing units, physicians, and staff to relay patient data.
Screening requests for patient information and referring to appropriate staff.
Recording and typing minutes of staff meetings.
Preparing and distributing staff call rosters.
Entering facility work orders and supply orders.
Requesting repairs/maintenance for business machines.
Arranging for pickup and delivery of instruments and equipment.
Maintaining a smooth workflow in the area.
Working with minimal supervision, under stressful situations, setting priorities, and maintaining confidential information.