Copy of Surgery Scheduler

Virginia Urology / Med Atlantic Inc•Richmond, VA

30d•$18 - $25•Hybrid

About The Position

Virginia Urology will provide access to individualized, quality, and compassionate urological care from a highly specialized and diverse teams while maintaining a fulfilling work environment. The Surgery Scheduler is responsible for scheduling tests, diagnostic, and surgical procedures for patients. Ensures that the necessary medical clearances and insurance authorizations have been secured, billing arrangements have been made, and patient education completed so that procedures can be performed safely and as scheduled.

Requirements

High school diploma or equivalent.
Ability to quickly and accurately enter data into a computer using a keyboard and mouse.
At least one year of experience working in a patient registration or a clerical/administrative position in a medical setting.
Ability to communicate clearly, effectively and empathetically with patients and their family members.
Thorough understanding of scheduling policies and practices, including physician preferences and constraints.
Ability to effectively handle multiple duties simultaneously and satisfy competing scheduling demands.
Good patient-relations skills.
Ability to accurately perform detailed work that frequently involves follow-up and follow-through to ensure timely completion.
Knowledge of assigned physicians’ practice methods and preferences.
Ability to communicate clearly, professionally and compassionately with patients and their family members.
Ability to communicate and coordinate effectively with Virginia Urology’s surgery centers and Patient Accounting department, and with the staff at hospitals and other physician practices.
Strong initiative, personal accountability, and ability to independently identify improvement opportunities.

Nice To Haves

Experience posting surgical procedures in a hospital, ambulatory surgery center or surgical practice.

Responsibilities

Schedule tests, diagnostic and surgical procedures per physicians’ orders, facility availability and patient preference.
Determine necessary medical clearances (e.g., pre-operative testing, lab tests, specialist consultations) based on procedure and patient history/condition, and ensure they are completed with results available.
Convey all necessary information such as surgical orders, insurance pre-certification, chart documentation and x-rays to the facility accurately and timely.
Ensure tests and procedures are performed as scheduled and claims are processed promptly by third-party payers.
Educate patients regarding their upcoming procedure, provide instructions for required preparation (e.g., suspending certain medications), and make billing arrangements as necessary.
Monitor assigned physicians’ schedules to anticipate changes in workload, absences, and other events that might affect scheduling.
Prepare charge forms accurately and promptly for all hospital encounters and consults.
Perform other duties as assigned in support of clinical excellence, operational effectiveness and patient-centered care.