Surgery Scheduler
About The Position
As our Surgery Scheduler, you will be a critical orchestrator of complex operational logistics, ensuring seamless alignment of resources, personnel, and services. Every day, you will expertly manage intricate scheduling and resource allocation while meticulously entering and maintaining data. You will also produce schedules, and oversee template maintenance. To be successful in this role, you will possess exceptional organizational skills, meticulous attention to detail, strong communication, and proficiency with scheduling systems. Your proactive approach and commitment to operational precision are paramount. Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing Dominican Medical Foundation, this is (your name) how can I help you" Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
Requirements
- High School Graduate General Studies, upon hire or
- High School GED General Studies, upon hire and
- None, upon hire
Nice To Haves
- Six (6) month's experience in an outpatient setting as a Medical Office Receptionist performing similar duties or
- an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries or
- six (6) month's experience as a Medical Office Receptionist within Dignity Health Medical Foundation
Responsibilities
- Expertly manage intricate scheduling and resource allocation
- Meticulously entering and maintaining data
- Produce schedules
- Oversee template maintenance
- Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
- Consistently makes eye contact and smiles.
- Demonstrates active listening with positive can do attitude.
- Consistently respectful, concerned, and shows empathy.
- Uses scripted greeting. "Thank you for choosing Dominican Medical Foundation, this is (your name) how can I help you"
- Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
