Responsible for the proper scheduling of impending procedures.
Requirements
Must have excellent communication skills and ability to effectively interact and communicate with all levels within Bend Surgery Center and external customers, clients and potential employees
Strong team working and collaborative skills
High attention to detail
Must be computer literate with working knowledge of Microsoft office products
Must have knowledge of and ability to perform basic office skills
Must have exemplary customer service skills
Must be organized, flexible and versatile with the ability to function effectively in stressful situations
A high school diploma or equivalent is required
At least two (2) years experience in some aspect of the medical field to assure familiarity with medical terminology.
Nice To Haves
Previous experience with scheduling surgical procedures is preferred.
Responsibilities
Schedules all surgical, gastroenterological (GI), and pain-management procedures
Has knowledge and understanding of the surgery schedule and the format utilized by the center
Coordinates specific scheduling requests for time and equipment
Notifies Nurse Manager of special messages from physician’s office
Works effectively with physician offices to manage the surgery schedule
Provides accurate, timely and responsive information to Physicians and other stake holders
Coordinates processes as required to meet physician and facility requirements
Acts as a primary liaison for physician offices regarding patient information
Manages physician blocks; releasing and filling blocks when necessary to increase patient census
Coordinate with Materials Management and Sterile Processing to ensure required supplies and equipment are available for cases
Confirm schedule of patients with physician offices
Provide appropriate facility staff with information, schedule changes or cancelations
Coordinate patient information with business office personnel including Medical Records and Insurance verification
Requests patient records as required by the Physician
Adheres to safety policies and practices good body mechanics and ergonomics
Follows all rules and regulations for PHI and HIPAA protections of patient information
Follows all policies and procedures, including, but not limited to, attendance, timeliness, and safeguarding confidential information
Reports incidents in a timely manner
Promotes patient and employee safety and communicates concerns appropriately, following Chain of Command