Surgery Scheduler - Dean McGee Eye Institute - Northwest Oklahoma City

OU Health•Oklahoma City, OK

15d•Onsite

About The Position

The Surgery Scheduler is responsible for maintaining the schedule for all surgeries, quality assurance processes, and compiling department statistical reports. This role involves coordinating surgery schedules with physicians, utilizing the Patient Electronic Medical Record system for data compilation and reporting, and ensuring efficient use of surgery suites and staff. The position also requires maintaining a paper schedule as a backup, communicating changes to relevant parties, and distributing daily schedules. A significant aspect of the role includes extensive customer relations with physicians and their office staff, as well as collaborating professionally with nursing and ancillary departments. The scheduler must also demonstrate knowledge of occurrence reporting systems for patient safety and assist in resolving patient concerns, all while adhering to the Code of Conduct and Mission and Values Statement.

Requirements

High School Diploma or GED required.
At least 1 year of experience in surgery scheduling required.
Advanced communication skills with the ability to manage multiple priorities in an effective manner and communicate information calmly.
Ability to use a surgery scheduling system.
Ability to work under stress.
Advanced computer skills with knowledge of computer scheduling applications and Electronic Medical Record system.
Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Advanced ability to work effectively with other employees, patients, and external parties.
Advanced knowledge and understanding of organizational policies, procedures, and systems.

Responsibilities

Coordinates the scheduling of all surgeries, taking into consideration such information as the desired date, priority of surgery, length of surgery, etc., to ensure the efficient use of surgery suites and staff.
Maintains a paper 7-day surgery schedule to safe guard against computer down time.
Notifies all necessary parties when changes must take place.
Prints and distributes surgery schedules daily as needed.
Extensive customer relations’ responsibility in coordinating schedules with physicians.
Utilizes Patient Electronic Medical Record system to compile data and reports as needed.
Quality Assurance statistics and creates daily reports related to efficiency of Surgical Department.
Checks for physician orders and attaches order to patient medical record to ensure that patients are receiving appropriate care.
Communicates professionally with physicians and physician office staff to ensure appropriate documentation is in place.
Works closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
Demonstrates knowledge of occurrence reporting systems and utilizes systems to report potential patient safety issues.
Assists in resolving patient concerns.
Practice and adhere to the Code of Conduct philosophy and Mission and Values Statement.
Performs other duties as assigned.