Patient Services Representative (PSR) - Dean McGee Eye Institute - Oklahoma Health Center

OU Health•Oklahoma City, OK

1d•Onsite

About The Position

The Patient Services Representative (PSR) at Dean McGee Eye Institute within the Oklahoma Health Center coordinates patient schedules in an outpatient clinic and provides essential clerical support for the facility's smooth operation. This role is crucial for managing patient flow and administrative tasks within the clinic.

Requirements

High School Diploma or GED required.
1 or more years of professional work experience required.
Strong verbal and written communication skills.
Strong customer service skills.
Ability to work effectively with other employees, patients, and external parties.
Proficient with the use of Microsoft Office tools.
Knowledge of hospital policies and procedures.
Keyboarding skills sufficient to meet the requirements of the position.

Responsibilities

Schedules patient appointments via telephone or in person.
Provides information about clinic operations.
Obtains and updates patient demographics for new and established patients.
Answers and directs telephone calls to the appropriate personnel.
Coordinates schedules for patients requiring multiple services.
Greets patients upon arrival for scheduled appointments.
Accepts payments and issues receipts.
Distributes and inspects encounter forms for completeness and accuracy.
Ensures resident and faculty signatures are present on encounter forms and charts.
Copies insurance cards and uploads them into the EMR.
Balances and closes personal cash drawer reconciliation daily.
Prepares ancillary forms for other services (e.g., x-rays, vascular services).
Promotes the organization's Patient Portal for patient-clinic communication.
Pulls patient charts for appointments or to file information (lab, x-ray, hospital records).
Copies medical records for patients and other providers or facilities.
Creates new patient charts and/or information packets.
Discusses financial accounts with patients.
Verifies insurance eligibility and primary care physicians for patients.
Secures referrals for HMO patients to other providers.
Secures referrals from PCPs for HMO patients to be seen in the clinic.
Collects and verifies proof of income to determine appropriate sliding scale discounts.
Monitors and acts on Work Queues (WQs) in EMR for Referrals.
Performs other duties as assigned.