Surgery Scheduler

Los Angeles Center for Ear Nose Throat and Allergy•Downtown Los Angeles, CA

11h•Hybrid

About The Position

The Surgery Scheduler (SS) is the Physician’s navigator. As a SS you will be responsible for maintaining the surgical days and ensuring patients are properly prepared for surgery. You must remember that this is a scary day for patients and that they want to have comfort in the person who directs them. As a SS you will also be responsible for maximizing the day without overbooking the surgeon. It is a constant juggling act, but we know you are up for it.

Requirements

HS Diploma/ GED Required
2-3 years of surgery scheduling experience
Must be bilingual-fluent in both English and Spanish
General knowledge of HIPAA and CPT codes
Must be able to travel within our various Los Angeles based clinics
Ability to manage a heavy caseload in an organized and efficient manner
Ability to recognize potential scheduling issues and offer solutions to physicians
Ability to maintain a working relationship with staff and outside medical facilities
Ability to read handwritten and transcribed documents in the medical record and interpret information
Ability to enter complete and accurate data into a computer system

Nice To Haves

Ear Nose Throat & Allergy specialty clinic experience preferred

Responsibilities

Coordinates procedure time between patient, physician and surgery center and/or hospital/outpatient surgery center.
Maintains calendar of surgery and procedure times; follows up with physician to resolve scheduling conflicts in a timely manner.
Pre-certifies procedures with insurance company.
Faxes patient packets to surgical facilities, including histories and physicals and other doctors orders.
Keeps track of pending Histories and Physicals and scans patient packets.
Schedules dispensary patients.
Obtains necessary special equipment requested by physician for specific procedures.
Serves as a primary contact for the patient, provides pre- and post-procedure instructions and assists with patient inquiries.
Works proactively to ensure that all arrangements have been made to ensure a timely and orderly environment for each surgical procedure.
Follows up with all parties involved to communicate changes in schedule or place of surgery; works proactively to ensure that all changes are handled in an orderly fashion
Responsible for maintaining complete, accurate, and up-to-date scheduling records.
Maintains current physicians’ schedules and ensures that cases are not scheduled when the physician is unavailable.
Assists with “check-out” functions including future appointment scheduling and verifies all previously entered demographics.
Performs various administrative and clerical duties required to support these functions and, on an as-needed basis, may be required to perform other tasks.
Other duties as assigned.