Surgery Scheduler

Tallahassee Memorial Healthcare • Tallahassee, FL

28d • Onsite

About The Position

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. TMH is a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only Level II Trauma Center, Primary Stroke Center, Level III Neonatal Intensive Care, Pediatric Intensive Care, and the most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

The Surgery Scheduler & Referral Coordinator is responsible for coordinating surgical cases and managing referral workflows for cardiothoracic surgeons. This role ensures timely scheduling, accurate documentation, insurance authorization, and seamless communication between patients, providers, hospitals, and referring practices.

Requirements

• Minimum: High School Diploma or Equivalent
• Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service.
• Must possess excellent verbal and written communication skills.
• Ability to operate basic office equipment (fax, printer, copier, scanner).
• Computer proficiency and knowledge of medical terminology.

Nice To Haves

• Some post high school coursework, i.e.: customer service, business.
• 2+ years of job-related experience; previous experience demonstrating direct customer service.

Responsibilities

• Schedule surgical procedures and coordinate operating room availability and pre-operative requirements
• Process and manage incoming referrals, ensuring complete documentation and timely patient access
• Schedule patient consultations, testing, and procedures
• Obtain and track insurance authorizations for referrals and surgeries
• Communicate with patients, referring provider offices, Primary Care Physicians, Insurance companies, surgeons, APPs, and hospital departments
• Maintain accurate records and tracking in Epic EMR, Microsoft Excel, and Microsoft Outlook
• Ensure compliance with payer, hospital, and practice policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED