Surgery Scheduler/Triage Trainer (South Austin) - Texas Orthopedics (2256)

ORTHOLONESTAR • Austin, TX

2d • $22 - $27 • Onsite

About The Position

This role involves training new and established employees on clinic coordination, assisting with quality assurance, and developing written protocols and reference materials. The goal is to ensure standardization across all locations by working closely with regional department trainers. The position is full-time and non-exempt.

Requirements

• High school diploma or equivalent
• Previous experience in a medical office setting
• Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease
• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to multi-task
• Proficient in time management and reprioritization
• Ability to effectively communicate both orally and written
• Ability to work in a fast-paced environment
• Adequate visual acuity to read, the ability to interpret and understand written material.
• Full range of body motion including manual and finger dexterity and eye-hand coordination.

Nice To Haves

• Previous training and auditing experience a plus

Responsibilities

• Create, maintain, and provide an onboarding training program for Clinic Coordinators via classroom style training, which may include multiple individuals or individualized training.
• Travel to various locations to provide transitional training for new hires within the clinic setting.
• Provide ongoing training initiatives as needed to individuals in a virtual setting.
• Conduct provider preference-based training.
• Provide training as needed for preparation of workflow changes, cross coverage of physician preferences for adaptability, and other ongoing needs.
• Assist with QA checks for the departments.
• Assist with policies and procedures, working closely with the regional leadership team.
• Assist in establishing and maintaining common procedures and protocols to ensure compliance with clinic standards of quality patient care.
• Identify and resolve operational problems in department(s) and interact with other leadership team members to ensure coordinated efforts.
• Create and maintain training checklists and assessments.
• Monitor and track progress for trainees.
• Report and notate any non-compliance or other performance concerns to the reporting leadership team member.
• Provide coverage as a Clinic Coordinator at assigned locations on an as-needed basis.
• Perform all other duties as assigned.

Benefits

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time – (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED