Surgery Scheduler/PSR

Surgery Partners, Inc•Salt Lake City, UT

About The Position

The Surgery Scheduler/Patient Services Representative performs general business office functions that may include ensuring the surgery schedule is correct and optimal, maintaining overall customer satisfaction, handling patients' needs in a timely and efficient manner, and ensuring paperwork processing is confidential, efficient, and timely. This role involves working closely with surgeon's offices, communicating with the surgical team, maintaining block schedules, greeting patients, answering calls, responding to patient needs, triaging inquiries, understanding insurance requirements, preparing new patient charts, verifying information for established patients, entering charges and payments, collecting patient balances, balancing end-of-day processes, distributing mail, maintaining a neat workspace, and upholding strict confidentiality of all patient information. The position also includes performing other assigned duties.

Requirements

High school diploma or GED required.
Two years minimum front office experience in a medical environment.
Excellent communication skills, both written and verbal.
Ability to work independently.
Ability to understand and interpret policies and regulations.
Must have a cell phone for system authentication & communication.
Must adhere to facility dress code policy.

Responsibilities

Ensure that the surgery schedule is correct & optimal
Work closely with surgeon’s offices to ensure cases are scheduled with correct procedures, times and case order
Communicate with charge nurses, anesthesiologists, & surgical team regarding requested supplies, patient needs, etc.
Maintain block schedules for surgeons & update as needed
Ensure overall total customer satisfaction.
Greet patients in a courteous and professional manner.
Answer all incoming calls in a courteous and professional manner.
Respond to the patients’ needs or direct them to the appropriate person for assistance.
Take detailed messages and confirm the appropriate people receive them.
Obtain overall operational knowledge of the center in order to assist in the triage process.
Have insurance knowledge, i.e., be aware that HMO patients need a referral for each visit and which insurances the center accepts.
Ensure that patients’ needs are handled in a timely and efficient manner.
Prepare new chart including a copy of the insurance card(s), demographic information sheet, any referrals and obtain any signatures on center required paperwork.
Established patients – verify demographic and insurance information at each visit.
On the day of surgery, enter patient charges, payments and approved discounts into the billing system.
Collect unmet deductibles, coinsurance, co-payments and outstanding past due patient balances on the day of surgery.
Ensure that paperwork processing is confidential, efficient and timely.
Balance out at the end of day and perform necessary End of Day process for the center.
Open and distribute all incoming mail and packages in accordance with policies and procedures.
Maintain a neat and orderly workspace and an adequate supply of charts, forms and tools to perform the job.
Maintain strictest confidentially of all information related to medical records, communication between staff and the patient as well as any events surrounding the patients’ treatment.
Perform all other duties as assigned.