Surgery Scheduler/PSR

Surgery Partners Careers•Salt Lake City, UT

7d•Onsite

About The Position

The Surgery Scheduler/Patient Services Representative performs general business office functions that may include ensuring the surgery schedule is correct and optimal, working closely with surgeon’s offices to ensure cases are scheduled with correct procedures, times and case order, communicating with charge nurses, anesthesiologists, and the surgical team regarding requested supplies and patient needs, and maintaining block schedules for surgeons and updating them as needed. This role also focuses on ensuring overall total customer satisfaction by greeting patients courteously and professionally, answering incoming calls courteously and professionally, responding to patient needs or directing them to the appropriate person for assistance, taking detailed messages and confirming they are received by the appropriate people, and obtaining overall operational knowledge of the center to assist in the triage process. The representative must also have insurance knowledge, such as being aware that HMO patients need a referral for each visit and which insurances the center accepts. Additionally, the role ensures that patients’ needs are handled in a timely and efficient manner by preparing new charts, verifying demographic and insurance information for established patients, entering patient charges, payments, and approved discounts into the billing system on the day of surgery, and collecting unmet deductibles, coinsurance, copayments, and outstanding past due patient balances on the day of surgery. The position also ensures that paperwork processing is confidential, efficient, and timely, including balancing out at the end of the day and performing necessary End of Day processes, opening and distributing all incoming mail and packages, maintaining a neat and orderly workspace with adequate supplies, and maintaining the strictest confidentiality of all information related to medical records, staff-patient communication, and patient treatment events. All other duties as assigned will also be performed.

Requirements

High school diploma or GED required
Two years minimum front office experience in a medical environment
Excellent communication skills, both written and verbal
Ability to work independently
Ability to understand and interpret policies and regulations
Must have a cell phone for system authentication & communication
Must adhere to facility dress code policy

Responsibilities

Ensure that the surgery schedule is correct & optimal
Work closely with surgeon’s offices to ensure cases are scheduled with correct procedures, times and case order
Communicate with charge nurses, anesthesiologists, & surgical team regarding requested supplies, patient needs, etc.
Maintain block schedules for surgeons & update as needed
Ensure overall total customer satisfaction
Greet patients in a courteous and professional manner
Answer all incoming calls in a courteous and professional manner
Respond to the patients’ needs or direct them to the appropriate person for assistance
Take detailed messages and confirm the appropriate people receive them
Obtain overall operational knowledge of the center in order to assist in the triage process
Have insurance knowledge, i.e., be aware that HMO patients need a referral for each visit and which insurances the center accepts
Ensure that patients’ needs are handled in a timely and efficient manner
Prepare new chart including a copy of the insurance card(s), demographic information sheet, any referrals and obtain any signatures on center required paperwork
Established patients – verify demographic and insurance information at each visit
On the day of surgery, enter patient charges, payments and approved discounts into the billing system
Collect unmet deductibles, coinsurance, co-payments and outstanding past due patient balances on the day of surgery
Ensure that paperwork processing is confidential, efficient and timely
Balance out at the end of day and perform necessary End of Day process for the center
Open and distribute all incoming mail and packages in accordance with policies and procedures
Maintain a neat and orderly workspace and an adequate supply of charts, forms and tools to perform the job
Maintain strictest confidentially of all information related to medical records, communication between staff and the patient as well as any events surrounding the patients’ treatment
Perform all other duties as assigned