Surgery Scheduler or Lead Surgery Scheduler (Open Rank) - Interventional Radiology, Highlands Ranch

University of Colorado•Aurora, CO

11h•Onsite

About The Position

The Surgery Scheduler/Lead Surgery Scheduler provides customer service to assigned physicians and patients while supporting effective scheduling of outpatient visits, procedures, and surgeries. The position works with nurses, physicians, vendors, insurance companies, and other departments to coordinate patient care and ensure that facilities, operating rooms, equipment, and staff are available. The scheduler acts as a liaison between patients and providers on non-clinical matters, including scheduling procedures in minor procedure and operating room settings, communicating pre-procedure instructions, confirming appointments, obtaining insurance verifications and pre-authorizations, and coordinating care from referral through the date of surgery. The Lead Surgery Scheduler also trains and guides Surgery Schedulers and Preauthorization Specialists. This is an onsite position in Highlands Ranch, Colorado. Employees must be able to work in person and travel to alternate locations as assigned. Applicants must be legally authorized to work in the United States without current or future sponsorship.

Requirements

Surgery Scheduler: High school diploma or GED equivalent.
Surgery Scheduler: Two years of patient registration and insurance-process experience.
Lead Surgery Scheduler: High school diploma or GED equivalent.
Lead Surgery Scheduler: Three years of patient registration and insurance-process experience.
Lead Surgery Scheduler: One year of healthcare administration or insurance authorization experience.
A combination of education and related technical, military, or paraprofessional experience may be substituted for a bachelor's degree on a year-for-year basis.
Strong organizational and personal skills and a strong work ethic.
Strong written and verbal communication skills.
Ability to maintain a positive attitude with clients, employees, and management.
Ability to work quickly both independently and as part of a team.
Ability to read, analyze, and interpret policies, documents, and regulations.
Excellent organizational skills.
Ability to understand, apply, and benefit from technology.
Understanding of HIPAA practices and patient confidentiality.
Applicants must be legally authorized to work in the United States without requiring sponsorship.
Must be able to work in person and travel to alternate locations as assigned.
Lead level: strong attention to detail and accuracy, with the ability to proactively prevent and correct errors.
Lead level: demonstrated ability to independently prioritize work and follow tasks through to completion.
Lead level: critical-thinking and problem-solving skills, including resolving issues without redirection.
Lead level: ability to work effectively in a fast-paced environment and meet deadlines.

Nice To Haves

College graduate.
Three or more years of patient- or client-facing experience.
Medical office experience.
EPIC experience.
MS Office experience.
Bilingual Spanish-speaking ability.

Responsibilities

Schedule patient visits, surgery cases, and procedures in various settings.
Enter scheduling data in Epic and prepare necessary documentation for physician review.
Determine whether insurance pre-authorization is required and distribute patient information packets as needed.
Obtain referrals and authorizations for clinic encounters, procedures, and surgeries.
Preauthorize procedures and surgeries by working with insurance companies and applying CPT and diagnosis coding knowledge.
Coordinate patient care with multidisciplinary teams from the patient's decision to have surgery through the day of surgery.
Work with physicians and care teams to ensure patients are prepared for surgery.
Triage new patient referrals received by phone or fax and distribute new-patient information.
For the Lead level, train and provide guidance to Surgery Schedulers and Preauthorization Specialists.