Surgery Scheduler or Lead Surgery Scheduler (Open Rank) - Interventional Radiology, Highlands Ranch

University of Colorado•Aurora, CO

1d•$43,700 - $61,632•Onsite

About The Position

The Surgery Scheduler/Lead Surgery Scheduler is responsible for providing outstanding customer service to assigned physicians and patients while supporting the effective and efficient scheduling of outpatient visits, procedures, and surgeries. This position works closely with nurses, physicians, vendors, insurance companies, and other departments involved in the delivery of patient care services to ensure seamless coordination throughout the patient care continuum. This role communicates with physicians and other healthcare team members to ensure the availability of facilities, operating rooms, equipment, and staff. The individual serves as a liaison between patients and providers for all non-clinical matters, including scheduling procedures in both minor procedure and operating room settings, communicating pre-procedure instructions, confirming appointments, obtaining insurance verifications and pre-authorizations, and coordinating care from initial referral through the date of surgery.

Requirements

High school diploma or GED equivalent.
Two (2) years of patient registration and insurance processes.
Three (3) years of patient registration and insurance processes.
One (1) year of healthcare administration/insurance authorization experience.
A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor’s degree on a year-for-year basis.
Applicants must be legally authorized to work in the United States without requiring sponsorship.
Must be able to work in person.
Must be able to travel to alternate locations as assigned.
Strong organizational and personal skills; must have a strong work ethic.
Strong communication skills, both written and verbal.
Ability to maintain a positive attitude with clients, employees, and management.
Ability to work quickly – individually and as part of a team.
Ability to read, analyze, and interpret policies, documents, and regulations.
Excellent organizational skills.
Ability to understand, apply, and benefit from technology.
Understanding of HIPAA practices and patient confidentiality.
Strong attention to detail and accuracy — able to prevent and correct errors proactively.
Demonstrated ability to independently prioritize workload and follow tasks through to completion.
Critical thinking and problem-solving skills; ability to resolve issues without redirection.
Ability to work effectively in a fast-paced environment and meet deadlines.

Nice To Haves

College graduate.
Three or more (3+) years of patient/client-facing experience.
Medical office experience.
EPIC experience.
MS Office experience.
Bilingual, Spanish-speaking.

Responsibilities

Schedule patient visits, surgery cases, and procedures in various settings, including completing data entry in Epic and preparing necessary documentation for physician review.
Determine if insurance pre-authorization is needed and distribute patient information packets as necessary.
Obtain referrals and authorizations for clinic patient encounters, procedures, and surgeries.
Preauthorize procedures and surgeries, including interactions with insurance companies and application of CPT and Dx coding knowledge.
Coordinate patient care with multidisciplinary teams from the time the patient decides to have surgery through the day of surgery.
Work with physicians and care teams to ensure patients are prepared for surgery.
Triage new patient referrals received by phone or fax and distribute new patient information.
Train and provide guidance to Surgery Schedulers and Preauthorization Specialists.