Surgery Scheduler & Medical Assistant- Executive Urology

Fisher-Titus Medical Center•Sandusky, OH

23h•Onsite

About The Position

This position schedules all procedures for the Executive Urology Program, including surgeries at other hospitals where Physicians have privileges. It involves obtaining all necessary pre-authorization and testing for surgeries. Additionally, the role encompasses all patient care duties required of a medical assistant, with the ability to scribe.

Requirements

Equivalent to four years of high school with working knowledge of medical terminology.
Ability to communicate effectively and record information accurately.
Minimum of one year of scheduling experience and experience with PC inputting/typing.
Certified Medical Assistant or LPN
Maintains knowledge of all operative software and maintenance routines.
Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job related hazards.
Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
Promotes effective working relations and works effectively as part of a department/unit team inter and intra departmentally to facilitate the department's/unit's ability to meet its goals and objectives.
Participates in the monitoring of operative information system quality control and its evaluation.
Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.
Operates computer terminal.
Is able to know, understand, and follow directions as given by the Physician/Provider.
Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned department.
The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status and interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures.
Practices effective communication skills.
Demonstrates responsibility and accountability as their profession, practice, and job dictates.
Conducts all work activities with respect for the rights and wishes of patients, visitors, families and fellow employees including the maintenance of a pleasant quiet environment, as observed by the manager.
Displays a positive attitude within the department and across departmental lines to contribute to the overall customer service program in place.
Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.
Appearance is professional, neat, clean, and appropriate for the work environment. Wears proper photo identification badge while on duty.
Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.
Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.
Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.
Supports the mission, vision and CARES values of Fisher Titus.
Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
Supports, cooperates with, and implements specific procedures and programs for: Confidentiality of all data, including patient, employee and operations data.
Supports, cooperates with, and implements specific procedures and programs for: Quality Assurance and compliance with all regulatory requirements.
Supports, cooperates with, and implements specific procedures and programs for: Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
Engages in active listening skills
Utilizes the AIDET communication tool
Uses key words at key times
Utilizes HEART service recovery techniques
Smiles and greets patients using the 10/5 rule
Demonstrates a calm, positive attitude through tone and body language
Ensures patient privacy and promotes a healing environment
Adjusts approach to respect the diversity of patients
Assesses and manages patient's expectations of care
Follows established safety guidelines to reduce risk of adverse event through early recognition
Commits to the Culture of Safety; If you see something, say something
Commits to efficient, effective and purposeful work and delivery of care
Engages in practices that will continually improve processes

Nice To Haves

working knowledge of medical terminology.
procedures/terminology and admitting procedures.

Responsibilities

Schedules all elective surgical procedures.
Responsible for effective and efficient OR scheduling and utilization.
Prepares and distributes surgery schedule.
Schedules all appointments that require prior authorization.
Maintains prior authorization lists ensuring it is obtained prior to patients arrival.
Assist Physician/Provider with patient care as required.
Maintain patient records, and prepare necessary forms for billing, prior authorization of meds if indicated.
Answer telephone calls and places calls as directed.
Documents all messages.
Stocking supplies and completing form for needed equipment and supplies.
Conducts vital signs, EKG's and pain assessment. Reviews H&P and MAR.
Schedules patient visits and assists with charts.