Surge Staff Support

Tidal Basin Holdco, LLC•Winchester, VA

1d•Hybrid

About The Position

We are a leading Disaster Recovery Emergency Management Consulting firm and are growing our team of Surge Staff for anticipated opportunities to support our clients with preparations for, responding to, and recovering from federally declared disasters. Potential candidates must have basic computer skills (including Word and Excel capabilities), exercise proper phone etiquette, be able to multi-task in a high volume, work in a high-pressure environment, and be willing to work a flexible schedule beyond the typical 40-hour work week.

Requirements

Basic computer skills (including Word and Excel capabilities)
Proper phone etiquette
Ability to multi-task in a high volume, work in a high-pressure environment
Willingness to work a flexible schedule beyond the typical 40-hour work week
Must be able to work independently and utilize the references given to meet the needs of FEMA.
Must have a valid FEMA badge.
Basic monetary calculations, organizational, writing, and data entry skills.

Nice To Haves

Financial/accounting background is preferred but not mandatory.
Previous experience with iPads, security-protected hardware and software desired.
A background in review is preferred.

Responsibilities

Assisting the accounting department with reviewing expense reports, to ensure all reports comply with company policy.
Providing phone support to inspectors reporting expenses, such as travel, lodging, meals and other expenses incurred while deployed to disaster affected areas.
Providing email/phone/in person support to ensure all documents are submitted correctly, and other administrative office support as needed.
Taking all registrations received from FEMA and assigning them to inspectors in the field so a Housing Inspection can be completed.
Reviewing each registration/inspection in a queue within NEMIS (National Emergency Management Information System) on multiple computer screens thoroughly to make sure it is recorded accurately and follows FEMA guidelines.
Making outgoing calls and receiving inbound calls, including standby calls, deployment calls, shelter calls, and assisting with calls for adjudication and badging, and other training events.
Providing inspectors and internal staff with tech support for tablet or laptop issues and malfunctions.
Providing in office set up/reset passwords and general tech support.
Assisting in the Office Depot to organize, package, and ship equipment, such as tablets, to inspectors in the field.
Helping to track and distribute office equipment and supplies.
Reviewing inspections submitted by experienced QC inspectors, who reinspect a percentage of all initial and appeal inspections, to ensure applicants are receiving quality inspections from all inspectors.
Assigning housing inspections to QC Inspectors.