Surge Shelter Monitor

CaritasRichmond, VA
Onsite

About The Position

Make a Direct Impact When Our Community Needs It Most. When freezing weather threatens our neighbors, CARITAS steps in and we need you on our team. As a Surge Shelter Monitor, you'll provide compassionate support, assist with daily shelter operations, and protect the safety and dignity of everyone who enters. Ready to put your de-escalation skills and passion for community into action this season? Apply today and make a direct impact when it's needed most.

Requirements

  • Reliability: Dependable transportation and the ability to report to duty within 8 hours or less of an activation notice.
  • De-escalation & Care: Skilled in crisis intervention, conflict resolution, and trauma-informed care practices.
  • Communication: Strong interpersonal, written, and oral communication skills.
  • Current CPR and Naloxone certifications (or willingness to obtain within 1 month of hire)
  • Ability to lift up to 10 lbs.

Nice To Haves

  • Experience in shelters, social services, or crisis environments preferred

Responsibilities

  • Provide compassionate support: Deliver trauma-informed care and build rapport with shelter participants while maintaining clear boundaries.
  • Support Shelter Operations: Assist with shift checklists, safety, cleanliness, participant appointments, and community partner visits.
  • Maintain Safety: Utilize conflict resolution and de-escalation techniques to support crisis intervention when needed.
  • Guide Team Support: Engage and assist interns and volunteers on-site during your shift.
  • Ensure Readiness: Respond promptly to shelter activation calls and help keep the space organized, safe, and inclusive.

Benefits

  • CARITAS is an Equal Opportunity Employer, ADA compliant, and a Drug-Free Workplace.
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