Surf Team Supervisor

Kelly Slater Wave Company•Lemoore, CA

6d•$27 - $29•Onsite

About The Position

The Surf Team Supervisor plays an integral role in guest safety and guest experience both in and out of the water at Surf Ranch. Under the supervision of the Surf Ranch Director of Surf Experience, the Surf Team Supervisor ensures the Surf Team's day to day operations are executed to the standard expected by management and guests alike. The Surf Team Supervisor is responsible for holding all Surf Team members accountable, mitigating labor, and upholding guest satisfaction. This position strives to supply the Surf Team leads with the necessary support and information to ensure the day to day surf operations are well staffed and maintained. The Director of Surf Experience, Surf Team Manager and the Surf Team Supervisor work closely to ensure all equipment, labor budgets, and guest satisfaction are upheld to the Surf Ranch standard.

Requirements

Strong leadership skills
Thorough understanding of the Surf Ranch guest schedule and business model
Thorough understanding of the Surf Team Lead, Surf Coach, and Surf Guide job descriptions
Working knowledge of the Surf Ranch site and facility operations
Excellent organizational skills
One years previous experience of team management
Ability to manage a small team and work in a group/team setting
Surf Ranch specific water safety training
Well rounded, experienced surfer (10 years minimum experience)
Ability to coach and teach all levels of surfing
Confident in leading and managing teams
Open minded to opinions from all directions
Team oriented problem solver
Excited and enthusiastic outlook on work as it pertains to guests and Surf Ranch
Optimism and energy for the brand and its future
An open and collaborative nature
A high degree of self-awareness of one’s own personal style, strengths and weaknesses and motivational triggers.
Integrity and honesty

Responsibilities

Executing on all pre-arrival information made available by the Surf Team Manager & Guest Experience Coordinator.
Ensure all Surf Team members are properly informed and prepared to host the day's/Night’s group.
Maintain daily labor i.e meal breaks, overtime. Pivot entire staff profile and regularly scheduled meal breaks, overtime and labor according to guests needs and changing circumstances.
Satisfying guest needs or issues as they pertain to the Surf Team. The designated liaison responsible for facilitating the needs of guests and groups throughout their on-site tenure. Any concerns or recommendations are directed through the supervisor.
Relays and coordinates all the guest needs to other departments. Facilitates and operational changes regarding the surf operation. Spearheading follows through then executing and changes.
On call for the wants and needs of the group. Delegating needs and wants to the team.
Coordinate with coaching team: Ensure guests have access to their video footage of their time at Surf Ranch.
Mitigate all overtime and meal penalties. Taking on roles and responsibilities of the surf coaches and surf guides when the need for it arises. Operational changes.
Ensure Surf Team leads are completing their operational duties.
Ensure all surf gear inventory is maintained and accounted for on a daily basis.
Documenting and missing gear, overtime or meal penalties.
Direct communication to teams with any heat sheet changes. Responsible for writing the heats.
Assist in Managing and maintaining the employee housing. Communicating with the manager on any housing fixes.
Assist in training all new hires. Ensuring the follow through with new hires ability to perform the roles and responsibilities.
End of the day shift report. Document all the happenings in a clear and concise fashion.
Supervise opening/closing duties and make sure they are performed to the standard.
Knowledge of fault protocol in absence of a manager. Be able to carry out fault protocol.
Knowledge of other department SOP’s - Especially guest facing departments.
Assume roles and responsibilities of manager when manager is not on duty.
Assume roles and responsibilities of other Surf Team positions when max activations are taking place.