Surety Underwriting Associate

Hanover Insurance Group•Dallas, TX

2d•Hybrid

About The Position

Our Surety team is seeking an Underwriting Associate to join their growing team within the Central/West time zones. This is a full time, non-exempt role. This is a hybrid opportunity to a Hanover office. This position is open to candidates in the central or west time zones but must be able to work a schedule of 9-6:30pm CST or 8:30-5:00pm PST. POSITION OVERVIEW: This position serves as an essential member of the Surety Underwriting Associate team by supporting various underwriting functions in partnership with assigned underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. As needed, UAs may be tasked with cross-training peers. As applicable, UA may have designated level of UW authority.

Requirements

Associate’s Degree or equivalent
1-2+ years of Commercial Lines, Specialty, or Surety experience
Strong foundation is financial statements preferred
Fundamental underwriting, practices, procedures, workflows, systems & tools knowledge
Robust functional knowledge of product offerings and solid business acumen
Strong analytical skills, organizational and time management skills
Strong attention to detail, prioritization, multitasking, and deadlines
Ability to work cross-functionally

Responsibilities

Support the underwriter in new business and renewal activities
Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.
Help to support the quoting and issuance cycle
Update work management system statuses throughout the cycle of the policy and monitors work in queue
Document all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines
Complete loss control ordering form at issuance and monthly report to advise underwriter of report availability
Handle legal notice requests that must be sent at the direction of the Underwriter
Partner with Premium Audit and agency accounting as needed for audit transactions and overdue premium reconciliation
Consistently execute to all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards
Facilitate transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses
Use appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timely
Serve as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests.
Respond to account inquiries such as accounting status and billing issues
Manage account information ensures accuracy of input into all appropriate systems
Demonstrate working knowledge of underwriting systems, workflows, procedures and compliance rules
Assist with cross-training support of UA teammates
Understand strategy, territory appetite and key agent partners in order to achieve growth and profitability goals
Cultivate strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment