Supv-Security Lieutenant

St. Jude Children's Research Hospital•Memphis, TN

1d•Onsite

About The Position

This role involves enforcing institutional and department policies and regulations, initiating disciplinary actions, and ensuring appropriate security coverage. The Lieutenant investigates campus security incidents, prepares reports, and notifies relevant personnel and external groups as needed. They respond to medical emergencies, fire alarms, and irradiator alarms, coordinating the response of security personnel. The position also includes managing security specialists, assisting the Manager of Security Operations, and mentoring team members for skill and knowledge development.

Requirements

High School diploma/GED required.
3+ years of security related experience (e.g., security program, police organization, military branch, conflict counselling) preferably in a hospital, government or corporate security program or police organization.
Experience customer service and conflict resolution including creating and maintaining records and documentation.
Experience with security equipment and surveillance systems.
Must attain Licensed Unarmed Security Officer certification for the State of Tennessee within 60 days of employment.
Must attain Supervisor and Advanced level certifications within 60 days of employment.
Must have a valid driver’s license from the employee’s state of residence and a valid (LC: AUTO) insurance policy on the vehicle which meets the requirements for the state of Tennessee and be insurable by St. Jude’s insurance carrier.
Undergoes and clears necessary background checks and driving skills.

Nice To Haves

Bachelor's degree preferred.
Some experience working with cross-functional teams, preferred.
Some experience managing/ mentoring less experienced team members (e.g., Security specialists).
Proven performance in earlier role.
LSGO-TN (Licensed Security Guard/Officer-Tennessee)
CHSS-TN (Supervisor Level Certification)
CAHSO – TN (Advanced Level Certification).
LC: DLD-TN or DLD-ARK or DLD-MISS or DLD-RESIDE.

Responsibilities

Enforces institutional and department policy and regulations and initiates disciplinary action where appropriate.
Ensures appropriate setup of weekly guard schedules to include monitoring of overtime and ensuring appropriate coverage for unscheduled absences.
Investigates campus security incidents and prepares appropriate reports.
Notifies proper campus personnel and/or external groups as necessary (i.e. Security Management, Coordinators, Human Resources and MPD) when and incident occurs.
Responds to medical emergencies, fire alarms, irradiator alarms and coordinates response of security personnel.
Manage security specialists.
Assist the Manager of Security Operations in ensuring proper supervision, monitoring, and performance of the Security Operations Specialist work group.
Ensure expeditious and accurate responses to requests and emergency situations.
Notify relevant teams (e.g., Security Management, Coordinators, Human Resources, MPD), as and when incident occurs, for immediate resolution.
Mentor team members to allow for skill/knowledge development through advice, coaching, and training opportunities.
Perform other duties as assigned to meet goals and objectives of the department and institution.
Maintain regular and predictable attendance.
Plans workload for team and gives clear instructions and expectations on delivery.
Frequently reviews work, gives positive and constructive feedback, and completes evaluations.
Coaches and supports the development efforts of each team member.
Utilizes security tools and techniques to investigate significant / complex security incidents, for successful continuation of business.
Monitors practices within own area to detect possible threats and crisis situations.
Monitors emergency response plans to ensure a heightened level of preparedness and a timely response.
Leads team meetings on an as needed basis and effectively communicates with cross-functional teams for results.
Understands and uses digital tools of communication as needed.
Speaks up in meetings, raises concerns, and shares information with team.
Leverages security expertise to monitor daily security activities and enforce control; Ensures company security policies are strictly followed.
Reviews and amends security policies and procedures, as needed.
Conducts security self-inspections, applies risk mitigation methodologies, and oversees implementation security measures to meet safety requirements.
Undergoes and clears necessary background checks and driving skills.
Able to draw insights from different sets of data and quickly understand why issues are happening.
Solves problems quickly by identifying the root causes.
Encourages others to see the opportunities ahead amidst changing circumstances even when the details have not been finalized.
Remains calm in challenging and uncertain times by focusing on the end goals and solving problems.
Defuses any unforeseen developments and problems by leveraging data analysis and insights.
Maintains focus on goals.
Drives engagement and ownership for group to deliver ambitious results and solutions.