Supv,Parking Services

University of New Mexico•Albuquerque, NM

1d•$19 - $25•Onsite

About The Position

The University of New Mexico Parking & Transportation Services (PATS) is seeking an experienced and motivated Supervisor, Parking Services to lead the day-to-day operations of the PATS Enforcement team. PATS Enforcement plays an important role in creating a safe, organized, and welcoming campus by providing excellent customer service and parking information to students, faculty, staff, and visitors while communicating and enforcing UNM Parking Regulations and applicable city, state, and federal laws.

Requirements

Possession of a valid New Mexico driver's license is a requirement for this job.
High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Excellent customer service skills.
Experience working with and supervising employees who work in the field.
Experience supervising staff in a union-based environment.
Experience hiring, training, and leading employees.
Experience managing and completing assigned projects.
Experience developing, implementing, and interpreting goals, policies, and procedures.
Strong organizational skills with the ability to plan, prioritize, and manage job-critical activities.
Experience effectively defusing and resolving challenging situations.
Strong oral, written, and interpersonal communication skills.
Demonstrated computer skills, including Microsoft Office applications such as Word and Excel, as well as database platforms.

Nice To Haves

Experience in a parking and/or transportation environment is preferred.
Experience supervising employees in a field-based or operational environment, preferably in a union setting.
Experience hiring, training, coaching, and developing staff.
Strong customer service, communication, conflict resolution, and de-escalation skills.
Experience developing and implementing policies, procedures, goals, schedules, and operational plans.
Strong organizational, problem-solving, and project management skills.
Ability to effectively prioritize and manage multiple operational activities.
Experience in parking, transportation, enforcement, or a related environment preferred.
Proficiency with Microsoft Office, including Word and Excel, and database systems.
Demonstrated leadership, accountability, and follow-through.
Ability to build positive working relationships and foster a collaborative team environment.
Ability to make sound decisions, address performance concerns, and hold employees accountable.
Ability to remain professional, approachable, and solution-focused in challenging situations.

Responsibilities

Supervise, lead, and support PATS Enforcement employees in daily field operations.
Create and oversee daily and weekly work schedules, assignments, and enforcement zones.
Hire, train, mentor, and support the professional development of enforcement staff.
Coordinate and oversee enforcement activities associated with special events and campus activities.
Provide performance management, coaching, feedback, and annual performance evaluations.
Promote consistent application of UNM policies, procedures, and parking regulations.
Assist with developing, implementing, and interpreting departmental goals, policies, and procedures.
Manage assigned projects and provide timely follow-through on operational priorities.
Serve as a resource for employees and assist with resolving customer and operational concerns.
Provide critical operational information and recommendations to the PATS Management Team.
Work collaboratively with PATS leadership and other campus partners to support effective parking operations and a positive campus experience.