Supv Fleet Operations

AAA-The Auto Club Group•Grand Rapids, MI

2d•Onsite

About The Position

The Fleet Supervisor leads daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer-focused service delivery. This role is responsible for recruiting, coaching, and developing technicians while maintaining workforce readiness, fleet quality, and regulatory compliance. The supervisor oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals. Success in this position requires strong leadership, problem-solving, and communication skills in a fast-paced environment. This is an excellent opportunity for a hands-on leader passionate about driving team performance, safety, and exceptional customer service.

Requirements

High School Diploma or equivalent (GED).
Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods.
Ability to pass and maintain DOT physical certification.
Leadership experience with a proven ability to achieve results through others.
Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience.
Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution.
Strong safety awareness, decision-making, problem-solving, interpersonal, customer service, and communication skills, including training and presentations.
Ability to prepare cost, expense, and budget reports.
Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment.
Ability to work effectively under pressure and respond quickly to changing conditions.
Knowledge of towing procedures, budget preparation, and roadside assistance operations.

Nice To Haves

College level coursework in Business Administration or a related field
Previous Service Technician experience
Solid mechanical background and understanding of automotive repair
Familiarity with area streets and landmarks

Responsibilities

Tows vehicles, when needed
Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
Resolve escalated service problems
Maintain productivity standards for the team
Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies
Maintain facility in a safe, clean and orderly fashion
Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information

Benefits

PTO, paid sick leave
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program (confidential support services).
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan to support long-term financial goals.
3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day.
Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance (up to $5,250 annually; 80% covered by ACG).
Professional certification support with 100% reimbursement for eligible programs.
Opportunities for career development and advancement.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.