Supv Cultural Ambassadors

UVA Health•Culpeper, VA

1d•Hybrid

About The Position

The Cultural Ambassador Supervisor coordinates and oversees cultural and language services for UVA Health Northern VA & Culpeper facilities, ensuring smooth operations, adherence to policies, and high performance by the team. This role involves providing communication and updates to patients and guests, supervising Cultural Ambassador team members, implementing policies, reviewing processes for improvement, and maintaining confidentiality. The position utilizes technology to provide language services and may require travel between facilities. Additionally, the role involves providing medical interpreting, telephone interpretation, and translating system documents to Spanish, as well as coordinating translations for other languages and providing medical document translations for UVA Community Health facilities. The incumbent will also work with clinical leadership in patient care communication, providing cultural information, and ensuring accurate communication of patient information. The role may involve additional duties as assigned.

Requirements

Spanish and English language proficiency required.
High School Diploma or GED required.
4 years of experience in interpreting services required.
National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI).
Complete departmental oral and written translation assessment.
Proficient in the use of computer software, including the Microsoft Office suite or similar.
Ability to effectively communicate with all levels of authority.

Nice To Haves

Associate’s degree preferred.
2 years of supervisory experience preferred.

Responsibilities

Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
Supervise Cultural Ambassador team members, including task distribution, shift scheduling, and monitoring projects to ensure acceptable performance standards are maintained.
Implement policies and procedures, and enforce departmental rules and regulations established by leadership.
Review processes, identifying and recommending opportunities for improvement.
Hold team members accountable for customer service standards and initiate remediation when needed.
Maintain confidentiality in all matters related to patient care and visitor issues.
Employ technology and other resources to provide Language and Sign Language Services to different departments within the assigned facility.
Drive/travel to multiple facilities/locations as needed
Provide face-to-face medical interpreting for all UVA Health Northern VA & Culpeper Interdisciplinary Team members.
Provide telephone interpretation services, as needed.
Translate system documents to Spanish.
Coordinate translation of documents for other language types.
Provide medical document translations for UVA Community Health facilities, as needed.
Work with clinical leadership in rounding on patients, communicating treatment plans, and, if applicable, contacting families regarding patient care.
Provide cultural information to facilitate support for a treatment plan.
Ensure that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.
Actively participate in identifying areas of opportunity to improve the experience for patients and guests.
The incumbent may be asked to perform additional duties as assigned.