Supv Cultural Ambassadors

UVA Health Northern Virginia & Culpeper•Culpeper, VA

1d•Onsite

About The Position

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

Requirements

High School Diploma or GED required.
4 years of experience in interpreting services required.
National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI).
Complete departmental oral and written translation assessment.
Proficient in the use of computer software, including the Microsoft Office suite or similar.
Ability to effectively communicate with all levels of authority.
Spanish and English language proficiency required for this position.

Nice To Haves

Associate’s degree preferred.
2 years of supervisory experience preferred.

Responsibilities

Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
Supervise Cultural Ambassador team members, including task distribution, shift scheduling, and monitoring projects to ensure acceptable performance standards are maintained.
Implement policies and procedures, and enforce departmental rules and regulations established by leadership.
Review processes, identifying and recommending opportunities for improvement.
Hold team members accountable for customer service standards and initiate remediation when needed.
Maintain confidentiality in all matters related to patient care and visitor issues.
Employ technology and other resources to provide Language and Sign Language Services to different departments within the assigned facility.
Drive/travel to multiple facilities/locations as needed
Provide face-to-face medical interpreting for all UVA Health Northern VA & Culpeper Interdisciplinary Team members.
Provide telephone interpretation services, as needed.
Translate system documents to Spanish.
Coordinate translation of documents for other language types.
Provide medical document translations for UVA Community Health facilities, as needed.
Work with clinical leadership in rounding on patients, communicating treatment plans, and, if applicable, contacting families regarding patient care.
Provide cultural information to facilitate support for a treatment plan.
Ensure that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.
Actively participate in identifying areas of opportunity to improve the experience for patients and guests.
The incumbent may be asked to perform additional duties as assigned.