Supv, Business Office

Rochester Regional Health

1d•$62,400 - $70,000•Onsite

About The Position

The Business Office Supervisor will supervise the business office and financial counseling staff including scheduling, coaching, counseling, etc. to assure proper data flow, appropriate resource utilization. Oversees the resolution of all customer service issues generated by patients, families, payers, and internal departments. Ensures that staff members develop and maintain a thorough knowledge of the business office and financial counseling process and billing system and follow departmental and hospital policies and procedures. Central Scheduling: analyzes work and volume to adjust staffing and workflow to meet the department’s needs and goals. Maintain daily and monthly departmental statistics and trending. Must maintain a complete understanding of those departments that Central Scheduling serves.

Requirements

Associate’s degree or equivalent preferred.
Two years related work experience in healthcare setting or customer service setting required.
Two years of prior supervisory experience preferred.
Knowledge of medical terminology and procedures.
Excellent customer service and communication skills required.
Three years previous medical office or call center experience preferred.
Experience with Microsoft Excel.
Bilingual preferred.

Responsibilities

Plans, organizes, assigns, and supervises the day-to-day operations and facilitates the workflow of the team.
Orients, trains, coaches, and evaluates team members to ensure a competent and productive work force.
Schedules and maintains adequate staffing coverage to ensure operational demands are met.
Monitors the process of data flow through business office, financial counseling, and/or central scheduling functionality.
Ensures compliance with all departmental, organizational and regulatory standards and policies.
Resolves complaints in a timely manner using good judgment.
Contributes effectively to the budget process by helping to identify potential variances.
Recommends Human Resource actions and pay decisions for direct reports.
Performs call quality assurance through call recording review and real time monitoring in order to ensure high customer service standards and safe handling of calls.
Performs other duties as assigned.