Supv, Medical Office Non Expemt

AdventHealth•Bloomingdale, FL

6d•Onsite

About The Position

Provides leadership and direction in accordance with organizational goals and objectives. Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites. Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period. Acts as a liaison between administration, physicians, and staff. Counsels employees, develops staff, and utilizes the disciplinary process as appropriate. Coordinates the daily operations of the medical practice site. Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care. Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures. Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations. Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors. Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies. Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.

Requirements

Able to communicate effectively in English, both verbally and in writing
Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
Mature judgment in dealing with patients, physicians, and insurance representatives
Ability to operate general office machines such as computer, fax machine, printer, and scanner
Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
Ability to manage diverse personalities
Ability to adapt in an ever-changing healthcare environment
Ability to follow complex instructions and procedures, with a close attention to detail
Exceptional customer service skills
Basic medical terminology
High School Grad or Equiv
2+ years of related work experience

Nice To Haves

Knowledge of Medicare, Medicaid, and third-party payors
Additional languages
Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
Associate degree
Experience coding ICD-10 and CPT billing
Leadership experience in a healthcare setting
Patient care experience as CMA, LPN, EMT, etc.
Staff experience in a health care setting
Certified Healthcare Access Associate (CHAA)
Certified Revenue Cycle Rep (CRCR)

Responsibilities

Provides leadership and direction in accordance with organizational goals and objectives.
Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites.
Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period.
Acts as a liaison between administration, physicians, and staff.
Counsels employees, develops staff, and utilizes the disciplinary process as appropriate.
Coordinates the daily operations of the medical practice site.
Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care.
Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures.
Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations.
Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors.
Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies.
Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.