SUPV - ADMISSIONS/PT ACCESS

UHS•Washington, DC

3d•Onsite

About The Position

The Supervisor of Admitting is responsible for the 24/7 oversight and coordination of Bed Management operations, ensuring efficient patient throughput across the organization. This role provides direct leadership for Labor & Delivery (L&D) admitting workflows, while also supporting operational excellence within the Emergency Department (ED) registration area. This position plays a critical role in aligning patient access functions with hospital capacity management, patient flow, and revenue cycle performance. The Supervisor ensures timely, accurate, and patient-centered registration processes while partnering closely with clinical, nursing, and administrative leaders to optimize bed placement and reduce delays in care.

Requirements

Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience).
Minimum of 3–5 years of Patient Access, Admitting, or Bed Management experience, with supervisory experience preferred.
Strong knowledge of hospital operations, patient flow, EMTALA, and revenue cycle processes.
Experience with EHR systems (e.g., Cerner, Epic) and eligibility/estimation tools.
Demonstrated leadership, communication, and problem-solving skills.

Responsibilities

Provide continuous oversight of bed placement, patient flow, and capacity management across all inpatient units.
Coordinate admissions, transfers, and discharges to ensure optimal utilization of hospital beds.
Collaborate with Nursing Supervisors, House Supervisors, and clinical leadership to prioritize patient placement based on acuity and service needs.
Monitor key throughput metrics including ED boarding time, admission turnaround time, and bed turnaround efficiency.
Escalate capacity constraints and implement surge or diversion protocols as needed.
Supervise all admitting and registration functions within Labor & Delivery, ensuring a seamless and patient-centered intake experience.
Ensure timely and accurate patient registration, insurance verification, and documentation for all obstetric patients.
Partner with L&D clinical teams to support emergent and scheduled admissions, maintaining compliance with EMTALA and regulatory requirements.
Provide staff training and oversight specific to L&D workflows, including pre-registration and financial counseling.
Support daily operations within the ED registration area, ensuring rapid and accurate patient intake.
Ensure compliance with EMTALA regulations, including appropriate patient identification and documentation prior to registration completion.
Monitor registrar performance related to accuracy, productivity, and patient experience.
Assist in resolving registration errors, duplicate medical records, and patient identification issues in real time.
Promote point-of-service (POS) collections and patient financial engagement where appropriate.
Supervise, coach, and develop Admitting and Patient Access staff across all shifts.
Conduct regular quality audits of registration and bed management activities, providing feedback and corrective action plans.
Lead training initiatives focused on accuracy, compliance, patient experience, and system utilization.
Foster a culture of accountability, teamwork, and continuous improvement.
Ensure accurate and complete patient registration to support clean claims and reduce downstream denials.
Oversee insurance eligibility verification and compliance with payer requirements.
Partner with Revenue Cycle leadership to improve front-end accuracy and POS collections performance.
Maintain compliance with all federal, state, and organizational regulations, including HIPAA and EMTALA.
Identify workflow inefficiencies and implement process improvements to enhance patient flow and staff productivity.
Utilize data and reporting tools to monitor KPIs and drive performance improvement initiatives.
Collaborate with IT and system vendors (e.g., EHR, eligibility tools) to resolve system issues impacting operations.